Customer Service Data Entry

DANA THIBODEAUX 337-***-****

**** ******* ***., *******, ** 70526

OBJECTIVE:

To utilize the knowledge I have for career advancement

EMPLOYMENT HISTORY:

• QBOA CUSTOMER SUPPORT 10/20 - Present

INTUIT QUICKBOOKS ONLINE EXPERT

Responsibilities include interacting with QuickBooks Online customers

Via phone focusing on process related questions, data entry, and analyze

and determine an appropriate course of action for QuickBooks

Customers. Be a Positive representative for Intuit and QuickBooks

Products. Helping Customers with Sales Taxes, Payroll Taxes for

Multiple States. Also, insuring all 1099 and W2 forms are filed

accurately and on time. Maintain a caring and empathic approach to

Customer interactions. Provide quality customer service while

demonstrating the ability to effectively troubleshoot and resolve

advanced and technical inquiries.

• ADMINISTRATIVE ASSISTANT 05/18- 04/20

M&T PROPERTIES

Greeting Customers and provide quality Customer Service while

demonstrating the ability to effectively troubleshoot and resolve

advanced technical inquiries. Review and enter tenant applications,

post payments, AP/AR, Journal Entries, Process weekly payroll,

including but not limited to assisting customers with setting up their

W4 form and all applicable tax documents.

• ACCOUNTING/HR MANAGER 02/11-04/18

ALL FLOW ENERGY SERVICES, LLC

Provide quality Customer Service while demonstrating the ability to

effectively troubleshoot and resolve advanced technical inquiries.

A/P, A/R, Process Payroll, Employee Benefits (Health Ins., Dental,

Vision, 401K Plans, Disability), OSHA, Workers Compensation

Quarterly/Annual Tax Filings (941's, W'2's, 1099's), Sales Tax

Filings, Bank Account Reconciliations, and Journal Entries in QBO

EDUCATION

Crowley High School Diploma - 1982

Crowley Vo-Tech School Completed – 1983

Obtained Certificate for Computer Systems Course

SKILLS

TEN KEY BY TOUCH

KNOWLEDGE OF TITLE WORK, BILL OF SALES, CONTRACTS

EXCEL

WORD

WINDOWS 10 and 11

MULTITASK

SALES TAX, PAYROLL TAXES, QUARTELY and ANNUAL TAXES RETURNS

PROCESSING W-2'S, 1099’s and TAX RETURNS (Using Intuit Turbo Tax)

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