Customer Service Project Manager

** * ********** *****, ******, Virginia, US, *****

434-***-**** ***************@*****.***

Linkedin: https://www.linkedin.com/in/brian-webber-246a3934

Results driven dedicated manager with over 20 years’ experience. Former retail sales, loss prevention and haz-mat. Manufacturing experience as a Contingency Response Officer at Nuclear site, automotive and corporate levels. Former project manager with over 40 employees in 18 retail locations, also multi store experience. Prior Real Estate and Mortgage licenses. Customer facing roles. Many other sales positions and problem solving experience.

Professional Experience

Service Advisor Berglund Automotive Group March 2022 - July 2023

Provided exceptional customer service by greeting and assisting clients with automotive service needs in a friendly and professional manner

Senior LTC Claims Representative Genworth Financial Inc. October 2019 - December 2020

Processed senior long term complex claims. Reviewed caretaker time sheets for pay and equipment, remodel claims. Conducted thorough investigations and reviews of complex LTC claims to identify potential fraud and abuse, resulting in significant cost savings for the company

Federal Protective Officer Paragon Systems April 2017 - March 2019

Performed protective duties at various federally protected locations for life and property. Trained in advanced weapons detection. Clearance under Department of Homeland Security.

Service Advisor Pinkerton Chevrolet Jan 2012 – May 2014

Greeted and assisted customers with repair needs. Kept a detailed data base of customers, trained in sales. Provided detailed information on problems with vehicles and repairs needed.

Lowe’s home improvement also The Home Depot Loss prevention, Safety and Haz-mat

Lynchburg Va. / Charlotte NC.

Supervised Harrisonburg, Danville and Lynchburg locations for Loss Prevention, Safety and hazardous materials.

Education

Certificate of Basic Law Enforcement Training in Basic law Enforcement March 1993 - November 1993Gaston College, 201 US-321 Dallas, NC 28034

Completed my second academy from two states in Basic law Enforcement Training.

Key Skills

Management and Communication

Operations / Safety and Security

Training and Supervisory experience

Trained in World class customer service

Problem solving / Critical thinking

World class customer service training

Over 20 certifications in various areas

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