Customer Service Continuous Improvement

Brian Megginson

Summary:

Dedicated and adaptable professional with expertise in manufacturing, shipping, and customer service.

Proficient in heavy lifting, packaging, assembly, and driving.

Excellent problem-solving abilities and a keen attention to detail.

Demonstrates exceptional communication and leadership potential.

Committed to safety and continuous improvement.

Skilled in multitasking, organization, and computer literacy.

Proven track record of delivering high-quality results in fast-paced environments.

Skills

Manufacturing

Shipping & recieving

Heavy lifting

Customer service

Safety Awareness

Problem Solving

Adaptability

Packaging

Assembly

Driver

Picking

Communication Skills

Computer Literacy

Leadership Potential

Organizational Skills

Attention to Detail

Experience

Herbalife Winston Salem Sep 2023 – Feb 2024

Manufacturing Technician

Operated and maintained manufacturing equipment to ensure efficient production processes and minimize downtime.

Conducted quality control inspections on finished products to ensure compliance with company standards and regulatory requirements.

Collaborated with cross-functional teams, including quality assurance and production planning, to identify and address process improvements and optimize workflow.

Followed standard operating procedures (SOPs) and safety protocols to maintain a safe working environment and prevent accidents or injuries.

Participated in training programs to stay updated on new manufacturing technologies, processes, and best practices, contributing to ongoing professional development and continuous improvement initiatives.

Aeto logistics Kernersville Jan 2023 – Aug 2023

delivery driver

Safely operated company vehicles to transport and deliver packages to residential and commercial locations within designated routes and schedules.

Verified the accuracy of delivery orders and ensured proper documentation, including obtaining signatures and recording delivery times.

Communicated effectively with dispatchers and customers to provide updates on delivery status, address any delivery issues or concerns, and maintain high levels of customer satisfaction.

Conducted pre-trip and post-trip vehicle inspections to ensure vehicle safety and report any maintenance or repair needs promptly.

Managed delivery paperwork, including invoices, delivery manifests, and log sheets, accurately and efficiently to support administrative tasks and record-keeping requirements.

Ashley Furniture Jul 2020 - May 2022

upholstery

Executed upholstery tasks according to production schedules and quality standards, including fabric cutting, sewing, padding, and stapling, to assemble furniture pieces such as couches and chairs.

Inspected furniture frames and upholstery materials for defects, damages, or imperfections, and reported any issues to supervisors for resolution.

Collaborated with team members to prioritize and coordinate workflow, ensuring efficient production processes and meeting production targets and deadlines.

Maintained a clean and organized work area, including upholstery tools and equipment, to ensure a safe and productive work environment.

Assisted in the training of new upholstery team members, providing guidance and support to help them learn proper techniques and procedures for upholstery tasks.

Ralph Lauren Greensboro Feb 2018 - Mar 2020

Picker Packer

Utilized order picking technology or manual picking methods to accurately select merchandise from warehouse shelves based on customer orders, ensuring correct item, size, color, and quantity.

Packed merchandise securely and efficiently, utilizing appropriate packaging materials and methods to prevent damage during transit and maintain product integrity.

Conducted quality inspections on picked and packed items to verify accuracy and completeness of orders, resolving discrepancies or errors as needed to ensure customer satisfaction.

Operated handheld scanners or other inventory management systems to track inventory movement, update order status, and maintain accurate records of stock levels and locations.

Assisted in other warehouse tasks as needed, such as receiving, stocking, and inventory management, to support overall warehouse operations and meet company objectives.

Education

North Forsyth High School - high school diploma

August 2013-June 2017

Winston Salem

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