Customer Service Data Entry
Resume:
SHALONDA ROBINSON
Remote Customer Service
Peekskill, NY 10566
******************@*****.***
SKILLS
Proactive, customer-oriented professional with over 15 years of experience in superior service. Demonstrating empathy and understanding customers' needs. Successfully resolved complex customer issues through active listening and tailored solutions. Accuracy in data entry and record-keeping. Ability to work independently and proficiently.
EXPERIENCE
The Griffith Family, Peekskill, NY - Private Healthcare Aide
January 2022 - PRESENT
●Administered medication as directed by physicians.
●Planned healthy meals, purchased ingredients, and cooked meals.
●Monitored progress and documented patients' health status.
●Transport client to and from rehabilitation and daily activities.
The Country House Of Westchester, Yorktown Heights, NY - Resident Assistant
June 2021 - January 2022
●Provided high-quality support with daily personal care and assistance to elderly clients in a residential care setting.
●Assisted nursing staff with documenting vital signs and reporting any health issues or concerns.
●Exhibited patience, compassion, and empathy in all interactions with residents and their families.
The Capporale Family, Yorktown Heights, NY - Private Healthcare Aide
July 2018 - Dec 2021
●Assist clients with daily tasks to maintain their independence..
●Prepare meals, light housekeeping and laundry.
●Provided superior care with emotional support and comfort during terminal illness.
AWARDS / CERTIFICATES
Service Award Certificate: Recognizing 10 years of service as Retail Manager of Lenscrafters. (1999- 2009)
Appreciation Certificate: Exceeding Monthly Sales Quota. September 2017- October 2018 BJ’s Wholesale Club. (2010- 2016)
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