High School Customer Service

SUMMARY STATEMENT

To become a part of a team of professional service industry individuals that take extreme pride in the products and services they offer.

WORK EXPERIENCE

Bartender - Hyatt Corporation, Washington DC, Morristown, NJ and Orlando, FL - 7/2012-08/22

• Greet and interact with internal and external guests in a genuinely warm and friendly manner

• Maintain the integrity of the guests’ privacy, including confidentiality of personal information

• Maintain a thorough knowledge of menu items, beer, liquor, and wine

• * Total’s bill and accepts payment

Trainer Bartender - Margaritaville Orlando, Citywalk at Universal Studios - 01/03-09/11

• Train new managers for my location and/or new venues.

• Request identification for all individuals who appear under 30 while operating on a high volume team.

• Attend quarterly T.I.P.S Certification class.

• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Bartender - BWI Marriott, Lithicum Heights, Maryland - 8/11-7-12

• Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.

• Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

• Minimized errors by keeping up with every customer's preferences and current tab. EDUCATION

High School Diploma - Middleburg High School, Middleburg, Florida - 06/1992 SKILLS

• Safe alcohol service • Team training and development

• Customer service • Point of sale systems

SANDARA PETERSON

Bartender

121 Dwell Dr, Apt 302, Kissimmee, Florida 34747 - 407-***-**** - **********@***.***

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