Quality Control Specialist

Joey Ozuna

Transitioning Quality Control Specialist

*********@*****.***

801-***-**** SARATOGA SPRINGS, UT

With 18 years of experience in sales and leadership roles, including a successful stint as the top sales representative in the West division, here is my. My background in quality control, inventory management, and customer interaction, coupled with my military experience, has equipped me with the skills necessary to excel in this role.

Work Experience

Quality Control Specialist

Fibertel

June 2023 - Present

•Ensured procedure compliance and conducted quality audits

•Managed inventory control

•Analyzed metrics to drive business solutions and improvements

Business Partner of the Company

ECO Solar

July 2021 - March 2024

Have a team that goes into residential neighborhoods and knocks on doors to see if they could help residents save money by adding Solar to their homes and start making their homes into their own power-generating home.

OSP Engineer

FiberTel

July 2023 - January 2024

I am contracted by Comcast cable to go out and survey businesses that want cable or fiber ran into their business. I take my survey order and go and meet the customer to take pictures of where the cable or fiber will be located. Once Im done with the inside work, I go outside walk the area taking picture from where I will start the project and how I will finish the project. Once Im done, I will go back to my office and then sit down and draw up the design and send it off to the CAD team.

Rural Postal Carrier

Usps

April 2018 - December 2023 • Lehi, UT

Rural Postal Carrier I deliver mail to residential homes and to local businesses.

Area Sales Manager

Heartland

July 2021 - November 2022

Interim Sales Development Manager xfinity

October 2013 - January 2022 • Salt Lake City, UT

Focused on developing the lowest performers during assignment, the two lowest performers showed significant improvement and met 100% of all expectations. Received 7 Good Conduct Medals Jan 2024 FiberTel Quality Control Specialist

Service Technician

Spectra

October 2013 - March 2014 • Salt Lake City, UT

Performed all aspects of installations in a safe and courteous manner. Interacted with all customers during installs in a professional manner. Maintained a perfect driving record.

Military Only

Utah National Guard

January 2003 - December 2013

•Gained valuable experience in leadership and teamwork

•Developed strong discipline and attention to detail

•Cultivated resilience and adaptability in challenging situations

Service Technician

Direct TV

May 2008 - October 2013 • Salt Lake City, UT

Performed all aspects of satellite installations, maintenance and upgrades. Respond to customer service issues and repair equipment as needed. Interact with customers and educate them on their new systems.

Field Service Manager

Dish Network

March 2002 - May 2008 • Salt Lake City, UT

Supervised field service technician teams on installations, repair and customer service actions. Ensured cost efficiency, inventory control, vehicle and equipment availability. Trained new employees for assigned duties. Performed all verbal, written and data entry duties required for the position. Ranked 2nd. in Field Service Managers sales for 2007. Supervised sales team that was 147th in the Nation to 2nd place in the nation in less than

Youth Counselor

Weber Valley Detention Center

October 2006 - April 2008

Supervised dozens of youth during their detention commitment. Conferred with offender, legal representatives and involved family members. Conducted prehearing/presentencing investigations to formulate rehabilitation plan.

Performed safety and security inspections and ensured policy and procedure compliance. Education/Trade Schools Military Service

0317/0811

United States Marine Corps

January 1995 - December 2003

•Demonstrated leadership skills in high-pressure situations

•Developed peers and led a team of 374 troops

•Showcased strong field service skills

Education

Martinsburg College

Certificate, Project management

May 2023 - May 2024 • Martinsburg, WV

• Received a project management degree • Currently reenrolled to pursue a degree in human resources

Antelope Valley Community College

Incomplete Associates

May 1997 - June 1998 • Lancaster, CA

Started on my degree for criminal justice. Moved to Utah

Rowland High School

High School

September 1990 - June 1994 • Rowland Heights, CA

• Received high school diploma

Skills

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