Customer Service Representative
Resume:
NATASHA
CASTILLO
****.***.**@*****.***
Phoenix, AZ 85034
Driven and compassionate professional with experience in care giving and customer service in management, adept in nutrition monitoring and providing exceptional customer service. Excelled in multitasking and organization, significantly enhancing patient recovery. Demonstrates strong ethics and problem-solving abilities, ensuring optimal outcomes in high-stress situations. Responsive and resilient team player with adaptable and resourceful mindset.
PROFESSIONAL SUMMARY
Self-employed - Care Assistant
Phoenix, AZ • 01/2014 - 12/2018
Primary Residential Management - Customer Service Representative Phoenix, AZ • 08/2006 - 02/2007
WORK HISTORY
Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
•
Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
•
Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
•
Promoted independence with structured routines and clear communication to support client in their daily life.
•
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
•
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
•
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
•
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
• Updated account information to maintain customer records. Answered customer telephone calls promptly to avoid on-hold wait times.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
Spanish
Native or Bilingual
English
Native or Bilingual
LANGUAGES
SKILLS
• Meal Preparation
• Nutrition knowledge
• Problem-Solving
• Multitasking and Organization
• Communication Skills
• Time Management
• Nutrition monitoring
Rio Culinary Program CBI
Phoenix, AZ • Expected in 07/2024
Certificate: Culinary Arts
10 week comprehensive culinary arts
training program.
Anthem College - Bryman School
Phoenix, AZ • 05/2002
Associate of Science: Medical
Assisting
EDUCATION
ServSafe Manager Certification
CERTIFICATIONS
Contact this candidate