Desktop Support Engineer
Resume:
ZIYAD ALSUWEEE
PROFESSIONAL SUMMARY
Desktop Support Engineer with 10+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory and Maintenance of electronic devices and low-voltage electrical circuits maintenance of desktop and laptop computers,home electrical appliances, smart devices, tablets and phones.
SKILLS
• Remote Desktop Management
• Data Backup and Recovery
• Network configuration
• Hardware Installation
• Application support
• Server maintenance
• Mobile Device Management
• System Administration
• Operating System Expertise
• Technical support expertise
• Software Installation
• Hardware diagnostics
• Remote Diagnostics
• Technical Support
• Windows Operating System
• Mac OS Operating System
• Debugging
• Linux Environment
• Teamwork and Collaboration
• Problem-Solving
• Microsoft Windows and Office
• Desktop support
• Hardware and Software Repair
• Computer Diagnostics
• Software Upgrades
• Device Installation
• System Maintenance
Hardware and Software
Configuration
•
• Equipment Repair
• Hardware upgrades
• Data Recovery
• Laptop Servicing
Computer System Diagnostics
Software
•
• Database Management
• Maintenance of electronic devices
• Printer Maintenance
**********@*****.***
Tripoli, Libya
Linkedin.com/in/Zeyaddante
GitHub.com/Zeyaddante
EDUCATION
Higher Diploma, Systems
Programming & Analysis
March 10 Higher Institute,
Tripoli-Libya
October 2023
Higher Diploma, Mechanical
Engineering
Institute of Inclusive
Professions, Surman-Libya
December 2016
LANGUAGES
Arabic:
Bilingual or Proficient (C2)
English:
Intermediate (B1)
January 2018 - January 2019
Sharara Oil Services - Desktop Support Engineer, Alzawyia -west March 2015 - December 2016
Elgaradi_GROUP - Senior Desktop Support Engineer, Surman -Libya Configured hardware, devices, and software to set up work stations for employees.
•
Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
•
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
•
Removed malware, ransomware, and other threats from laptops and desktop systems.
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Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
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• Maintenance and support of the company's sales system Configured hardware, devices, and software to set up work stations for employees.
•
Analyzed issues to identify troubleshooting methods needed for quick remediation.
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Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
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Provided expert-level assistance with network troubleshooting, maintaining optimal connectivity across the organization.
•
Enhanced system performance by implementing desktop support solutions and resolving technical issues.
•
CERTIFICATIONS
1- IC3 Digital Literacy Certification Certiport
January 25, 2014
WORK HISTORY
February 2019 - August 2023
Alhana Groups - Electronic Maintenance Technician
, Alzawyia-west
. Maintenance of electronic devices
. Desktop & Laptop Maintenance
. Maintenance of communication equipment bridges 5 GH z
. Maintenance of electrical circuits
. Maintenance of home game consoles
. Printer Maintenance
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