Customer Service Direct

Maria Esparza

Aurora, IL *****

***********@*****.***

+1-331-***-****

Young, Optimistic & Hard-Working, with a Thirst for Knowledge & Drive to Succeed. Authorized to work in the US for any employer

Work Experience

Lead Host/Trainer

Cooper's Hawk Winery & Restaurants-Montgomery, IL

April 2023 to Present

Direct customer service, Filing, Phone Reception, Event Planning, Floor Management, Organization, & minor managerial duties

Youth Build

Quad County Urban League-Aurora, IL

February 2023 to Present

Non-Profit that helped me graduate HS early while acquiring valuable workforce trade certs. & bi-weekly stipends. I also served as an unofficial Office Assistant, helping with Budgeting, Filing, Event Planning, Reception, Organization, Community Outreach, etc.

Team Member Trainer

Freddy’s Frozen Custard & Steakburgers-Montgomery, IL November 2023 to May 2024

Direct customer service, Cash-handling, POS, Machine Operation & minor managerial duties. Server

Lady T’s Pizzeria & Pub-Aurora, IL

July 2023 to August 2023

Direct customer service, Machine operation, Inventory, Reception & Floor management. Crew Member

Wendy's-Montgomery, IL

June 2023 to July 2023

Direct customer service, Cash-handling, POS, & Machine Operation. Education

High school diploma

East Aurora High School

Skills

• Food Preparation

• Food Service

• Cashiering

• Cleaning Experience (commercial & residential)

• Cash Handling

• Kitchen Experience

• Busser

• Painting/Staining (commercial & residential)

• Remodeling (commercial & residential)

• Demolition (commercial & residential)

• Pressure Washing (commercial & residential)

• Food Handling (certified)

• Food Safety (certified)

• Food Safety

• OSHA10

• Construction

• Restaurant Experience

• Sales

• Customer service

• Cash handling

• Hospitality

• Computer skills

• Microsoft Office

• POS

• Cash register

• Food handling

• Cooking

• Restaurant experience

• English

• Phone etiquette

• Serving

• Bilingual

• Data entry

• Microsoft Excel

• Office experience

• Clerical experience

• Culinary experience

• Organizational skills

• Communication skills

• Time management

• Sales management

• Animal care

• Hospitality

Certifications and Licenses

Food Handler Certification

October 2021 to October 2024

Food Handlers/Safety Certified*

OSHA 10

NCCER Certification

Contact this candidate