High School Data Entry
Resume:
Patricia Rowe
*** **** ***** ** ******* NC *****
*******@*******.***
OBJECTIVE
Seeking an Administrative position where I can oontinue to be a part of a team, support and optimize the suocess of the community
EDUCATION
High School (1991)
Douglas Byrd High School, Fayetteville, NC
SKILLS
Detailed with profound ability to work independently;
Knowledge in MHE Genisis;
Strong Customer Relations Skins;
Composite Health Care System (CHC S);
Data Entry; Health Insurance Portability and Accountability Act (HIPAA);
Armed Forms Health Longitudinal Technology Application {AHLTA);
Telephone Answering, 12-Line System;
Word Processing and Typing 40-45 WP
Defense Medical Human Resource System - internet {DMHRSi}
Working knowledge of medical terminology
Knowledgw inS3 Surgery Scheduling System
Knowledgeable in Third Party Outpatient Collection System {TPOCS)
Computer Microsoft Office Suites
Knowledge and experienced in DEERS/Rapids system
Skills with computers, fax machine, copier, printer and answer and transfer phone calls
PROFESSIONAL EXPERIENCE
Program Management Analyst (2021-Present)
Case Healthcare Solutions
Brook Army Medical Center
Serves as a Program Management Analyst, performing a wide range of analytical and management functions.
Responsible for planning, scheduling and conducting various and analytical studies in reference to contract management.
Provides administrative and operations management of healthcare delivery systems through research, analysis, evaluation, advisory, and collection of system generated data.
Prepares and presents reports/findings/recommendations to higher level management. Serves as Training Coordinator, Access to Care Consultant, Master Scheduler, Lead Medical Support Assistant, patient advocate, and DOD VA Liaison within the Department of Surgery.
Managed referrals, complaints, schedules, and appointments for 11 surgical services (over 400 personnel) using various systems such as: Military Health System Genesis, Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Surgical Scheduling System (S3), VA Vista, Computerized Patient Record System (CPRS), Essentris, and Defense Enrollment Eligibility Reporting System (DEERS).
Subject matter expert for department, service, and clinics within Department of Surgery in developing effective and efficient clinic schedules to maximize clinician productivity, clinic file and table management, and appointment standardization.
Medical Clerk II (Surgery Scheduler) Urology Clinic (2015-2020)
Infused Solutions/ Case Healthcare Solutions
Brook Army Medical Center
Greeting and receiving visitors and providing assistance as appropriate.
Answering telephone calls, taking messages and/ or directing call to appropriate office staff member.
Using CHCS and/or AHLTA to perform appointment scheduling, appointment cancelation, scheduling follow up appointments, end-of-date processing, enrollment status verification, and updating of select patient file data.
Managing appointment line to facilitate patient reception and appointment processing.
Performing administrative procedures and providing paperwork to patient to fill out regarding insurance, third party liability, or other designated documentation regarding patient treatment.
Using knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic and at other hospital clinic.
Administrative Assistant/CAC Operator (2009 - 2013)
Strategic Resource Inc
Fort Bragg ID Card Facility
Responsible for the accountability, control, verification, and issuance of Military Identification and CAC cards for Active Duty, Reserve, National Guard, military retirees and family members. Controlled and issued identification tags and Geneva Convention Cards to military members.
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