Administrative Assistant Customer Success

YAYE SINY NGOM

Digital Referent/Customer Success Advisor

Email: *********@*****.***

Phone: +221-**-***-**-**

Location: Dakar, Senegal

Professional Summary

Passionate about human interaction, communication, management, and customer service. Proven expertise in web marketing, customer relationship management, and administrative duties. Adept at translating English to French and vice versa.

Skills

Web Marketing:

Web writing (English/French;

SEO article writing and Community Management

Outbound marketing

Digital communication

Customer Relationship Management:

Customer reception;

End-to-end customer complaint management;

Customer satisfaction.

Management:

Project management tools (Trello, Podio)

Planning tools (Buffer, SocialPilot)

Monitoring tool (Mention)

Agile Methods and soft skills

Administrative Duties:

Data processing in Excel and invoicing management

Data registration and follow-up

Event coordination

Translation

Translation of texts and documents (English-French/French-English)

Interpretation

Computer Skills:

Google Workspace, Outlook

HTML/CSS

PowerPoint, HubSpot, Excel, Office Suite

Adobe X

Professional Experience

2024-present

Virtual assistant

Kabera Consulting Inc,Canada (Remote)

2023-present

Bilingual Administrative Assistant

SEREX Dakar Senegal

2023

Bilingual Administrative Assistant

Bceao Headquarters, Dakar

2022-2023

Project Manager Junior

Neolean and Atlasskills, Dakar

2020-2022

Customer Success Advisor/Approval Agent

Sonatel, Dakar

2019 -2020

Web Project Manager

Gaynako, Dakar

Education

2017– Present Master 2 in English Studies (Literature and Civilizations)

Université Cheikh Anta Diop de Dakar, Dakar, Senegal

2014 – 2016 Master 1 in English Studies (Literature and Civilizations)

Université Cheikh Anta Diop de Dakar, Dakar, Senegal

2011 – 2014 Bachelor in English Studies (Literature and Civilizations)

Université Cheikh Anta Diop de Dakar, Dakar, Senegal

2010 – 2011 Baccalaureate

Seydina Lymamoulaye High School, Dakar, Senegal

Certifications

Project Management Essentials by IBM (Coursera)

EFSET English Certificate (55/100, B2 Upper Intermediate)

Languages

English: Fluent

French: Fluent

Awards

Happy Winner April 2021: Best Customer Advisor, Sonatel Digital Platform

Happy Winner November 2021: Customer Advisor Premium

Interests

Reading and writing

Cooking and pastry

Social networking

Contact this candidate