Service Representative Customer

San Antonio, United States, ***** • 210-***-**** • *********@*****.***

Kimetrice Ford-Credit

Customer Service Representative

* * *

Customer Service Representative with 17 years of experience in managing customer relationships and resolving issues to enhance satisfaction and loyalty. Expert in conflict resolution, time management, and effective communication, with a proven track record of negotiating with customers and improving metric scores. Demonstrates strong attention to detail and team collaboration, consistently contributing to customer retention and program growth. A proactive professional ready to work ASAP! EMPLOYMENT HISTORY

General Sales

Southwest Airlines, Dallas, Texas Nov 2011-Jan 2023

● Booked, modified, and canceled flights and rental car reservations, ensuring seamless customer experiences.

● Managed customer relationships, resolving issues promptly, enhancing satisfaction and loyalty.

● Handled customer complaints efficiently, resulting in measurable improvements in metric scores.

● Assisted with Rapid Reward accounts, contributing to customer retention and program growth.

● Negotiated with customers on concerns before, during, and after flights, acting as a one-stop solution.

● Send expense receipts to business customers for expense reports.

● Supervisor Capabilities.

Substitute Teacher

Judson ISD, Converse, TX-Aug 2006-Jun 2014

● Implemented lesson plans to ensure continuity in student education and core concept reinforcement.

● Maintained a positive learning environment through effective classroom management techniques.

● Utilized proactive behavior modification and positive reinforcement to keep students on-task.

● Repeatedly requested by teachers due to excellent referrals and trusted performance.

● Enforced school and class rules to maintain order and discipline in the classroom.

● Adapted teaching methods to meet diverse student needs, enhancing engagement and educational outcomes.

● Consistently achieved positive feedback from teachers and administrators, demonstrating reliable and effective substitute teaching.

EDUCATION

Associate in Real Estate

Lamar Institute of Technology, Beaumont, Texas Jan 2004-Jun 2006

● Graduated with honors.

SKILLS

• Time management • Conflict Resolution

• Attention to Detail • Effective Communication

• Team Collaboration • Customer Satisfaction

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