Dental Assistant Customer Service

DE'ANDRE A HAYWOOD

**** *. *** ***** **** Apt *205 Austin, TX 78741 C: 334-***-**** **********@*****.***

P ROFESSIONAL SUMMARY

Objective: Seeking a full-time position. Highly-motivated, team-oriented and compassionate individual who understands the value behind the word teamwork.

SKILLS

Dedicated to integrity

Total quality improvement

Keen motor skills

Conscientious

Observant

Compassionate professional

Perseverance

Dedicated to excellence

Humane and respectful

Culturally sensitive

Conflict resolution ability

Strong interpersonal skills

Calm under pressure

Good clinical judgment

EXPERIENCE

Equipment Technician, 11/2022 to 06/2024

Tesla- Austin, TX

●Troubleshooting and Repair Equipment

●Reports and create daily updating documents

●Fanuc robot repair

●Maintenance of systems and monitoring assembly lines

●Preform tasks as assigned

Survey Engineer, 11/2019 to 11/2022

UTEC Survey- Austin,TX via Houston,TX office

●Troubleshoot and repair underwater equipment

●Plot and navigate Remote Operated Vehicles

●Navigate Vessel to position for Gas and Oil fields

●Reports created daily updating progress of project

Dental Technician, 08/2009 to 02/2021

United States Army Reserves – Montgomery, AL

Prepare dental operatory.

Utilize hand tools & dental laboratory equipment.

Prepare patients for procedures by recording temperature and blood pressure, and assist dentist during patient exams.

Four handed chair side; take, developed and mount X-rays.

DEVAA Assist with administration of anesthesia, and in placement and removal of sutures.

Prepare restorative and impression materials disinfected and operate autoclave.

Operate the ultra-sonic cleaner & review post-operative instruction and oral hygiene as well as period charting

Perform cardiopulmonary resuscitation and operate resuscitative equipment handle front desk operations; maintain document related information & records.

Involved in the leading and management of my unit as a squad leader and platoon sergeant.

Inspected medical instruments, equipment and operating rooms to maintain proper hygiene and sterility.

Dental Assistant, 07/2014 to Present

Healthy Smiles – Montgomery, AL

●300+ Externship hours

●Exposed radiographs and process X-ray film.

●Order dental supplies, and materials, Prepare patients for procedures

Guest Service Representative, 04/2009 to 05/2014 Maxwell University Inn – Maxwell AFB, AL

Field customer service calls that include handling payment arrangements, service connections, customer billing questions and complaints.

Enter data entry from correspondence letters for monthly billing inquiries, budget billing, name changes and other customer requests.

Assist in the training of new incoming customer service representatives in proper phone techniques and procedures.

Responsible with my team in managing 1593 rooms for Maxwell AFB lodging.

Developed open rapport with guests, encouraging them to share questions and concerns.

Motor Rewind Work Center Supervisor, 08/2004 to 08/2007 United States Navy – La Maddalena

Supervised 25 personnel in electrical motor rewind; general and nuclear electrical repair.

Made schedules for maintenance and shift work.

Made sure the shop had all parts needed in stock while responsible for the crew, incoming and outgoing documents and supplies.

Researched and ordered all parts not on-hand for damaged equipment.

Responsible for government equipment valued over $3,000,000.

Member of Damage Control Training Team

Alarm Center Supervisor, 08/2001 to 10/2004 United States Navy NPTU – Charleston, SC

Supervised nine personnel for security of two Nuclear reactors.

Operated 22 security cameras and three computers attached to security alarm system.

Performed inspections of equipment, personnel and vehicles entering and leaving secured area. Monitored a database of 6000 staff and students functions in high-pressure atmosphere.

Electrical Maintenance Supervisor, 05/1998 to 10/2001

United States Navy

Performed preventive maintenance on twelve replenishment at sea stations

Supervised the repairs of seven cargo elevators, 58 electrical and eight diesel forklifts Member of Damage Control TrainingTeam

Self-motivated; have the ability to work independently and as a member of a team to meet operational deadlines.

Adapt easily to new concepts and responsibilities.

Youngest and lowest ranked member of Damage Control Training Team

EDUCATION

ARMED: Dental Assistant (One year class completed within one month), March 2013

Fortis College: Dental Assistant Oct.2013-14

68E Dental Assistant School - San Antonio, TX

Bachelors: Criminal Justice, Current

Faulkner University - Montgomery, AL

Criminal Justice, 2010

Auburn of Montgomery - Montgomery, AL ROTC

High School Diploma: College Prep, July 1996

Robert E. Lee High School - Montgomery, AL 1995-96 Football

1995-96 Wrestling

1993-94 Oudoor Living Club

ACCOMPLISHMENTS

Diploma for TATS Dental Specialist Course Phase 1

Diploma for TATS Dental Specialist Course Phase 2

Certificate attesting to my formal affiliation with the Army Medical

Department Regiment

National Defense Service Medal

Global War on Terrorism Service Medal

Navy and Marine Corp Achievement Medal

Navy Good Conduct Medal (Three times)

Navy "E" Ribbon (Four times)

Overseas Service Medal

Navy Unit Commendation

Armed Forces Expeditionary Medal (Two times)

Armed Forces Service Medal

Global War on Terrorism Expeditionary Medal

Navy Expert Rifle Medal

Navy Expert Pistol Medal

Kosovo Campaign Medal

Army Good Conduct Medal

REFERENCES

Michael Green, Platoon Sergeant, Army: 256-***-****

Anthony Vaughans, Former Montgomery Police Officer: 334-***-****

Donald Abrahams, Sergeant, Army: 706-***-****

Timothy Stewart, Engineering Supervisor, Giles Enterprizes: 334-***-****

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