Customer Service Call Center
Resume:
Makia Brown
‘Tech Support/Customer Service
Jacksonville, NC 28546
************@*****.***
Qualified customer service with five years in fast-paced customer service and call center
environments. Personable and professional under pressure.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assembler
MSA, The Safety Company - Jacksonville, NC
March 2020 to Present
build,test, and pack face masks for fire fighters.
Tech Support/Customer Service
Convergys - Jacksonville, NC
January 2016 to October 2018
use to trouble shoot computers .glitches on web sites and printers. Also help customers with frequent
questions.
Sandwich Artist/Shift Leader
Subway - New Bern, NC
March 2014 to January 2016
Subway Sandwich Artist
Ihad to serve the customers, clean the store, train new employees, do inventory, and close the store
every night.
Education
Associate in Business
Craven Community College New Bern
August 2013 to June 2018
GED
Craven Community College New Bern
April 2012 to May 2013
Skills
+ CLIENT RELATIONS (1 year)
+ PROBLEM SOLVER (2 years)
+ Shift Leader (2 years)
+ Customer Service
* Call Center
+ Assembly
+ Packaging
* Technical Support
+ Manufacturing
+ Mechanical Knowledge
+ Typing
+ Customer support
+ Zendesk
+ Nutrition (2 years)
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