Quality Control Technical Support
Resume:
James R. Harris
Coolidge, Arizona 85128
Mobile: 602-***-****
Email: ************@*****.***
QUALIFICATIONS
I bring over a decade of proven leadership in supervision and management for the State of Arizona; complemented by an extensive background exceeding 10 years in the dynamic technology industry.
Core competencies
State Service Experience
● Employee Development
● Employee Training
● Team Building and Leadership
● Employee Engagement
● Quality Control
● Project Management
● Arizona Management Systems
● Problem-Solving
● Data Analysis
● Certified Instructor
● Certified Facilitative mediator
● AZTECS, HEA-Plus, Sales Force
● Database Management
● Excel, Scripting, and Formulas
Technical Experience
● CompTIA A+ Certified
● Computer Support Tech Job Training
● Certified PC Pro
● Certified Network Pro
● Microsoft Office Specialist
● PC - Building, Upgrading, and Repairing
● Network Setup, Architecture, and Security
● Operating Systems
● System Analysis
● Backup and Recovery
● Information Systems
● Help Desk and Technical Support
● Hardware and Software Knowledge
● VMware and remote services
EDUCATION
Computer Science and Engineering Pathway Central Arizona College
(Accepted in the National Society of Leadership and Success) Computer Support Technical Job Training Maricopa Corporate College Certificate of completion of Ken Blanchard Leader sites State of Arizona Government Assistance Supervisor Basic Rio Salado College EXPERIENCE
2023 – 2024 Sears – Coolidge Arizona
Service and Repair Technician
Responsible for Servicing and repairing Washers and Gas and Electric Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Water treatment and softeners, and other home appliances in the customers’ homes.
● Diagnose and Repair all Appliances, all brands, and all ages
● Skills Working with Electrical Systems
● Reading and Interpreting Diagrams, Technical drawings, Schematics, and blueprints
● Working with Mechanical Systems and Machines
2019 – 2023 State of Arizona – Phoenix Arizona
Quality Assurance Compliance Officer / Trainer
Responsible for a team that implemented and monitored auditing protocols for the Department of Economic Security – Family Assistance Administration. Developed and implemented quality control processes, conducted audits, and provided training to employees.
● Reviewed and interpreted Federal and State Policies
● Compiled data and provided statistical analysis
● Developed and instructed training classes
● Coached and mentored staff
2018 – 2019 State of Arizona – Phoenix Arizona
Program Service Quality Evaluator
Responsible for performing audits for households who have applied for, received, or have been denied benefits for nutrition assistance to establish the accuracy of the state in administering nutritional assistance benefits. The process involved analyzing, verifying, and comparing information gathered and reporting findings and related statistical reports for program improvement.
● Research and Analysis
● Investigative analysis
● Written and Oral Communication
● Time Management and organization
2017 – 2018 State of Arizona – Phoenix Arizona
Client Liaison Supervisor
Responsible for Supervising a team that collaborated closely with the Ombudsman's and Governor's offices to investigate and resolve client-raised issues for the Department of Economic Security. I spearheaded the creation of this new unit, establishing all processes to ensure efficiency and success.
● Project Management
● Conflict Resolution
● Collecting and organizing data
● Process Improvement
2014 – 2017 State of Arizona – Phoenix Arizona
Unit Supervisor
Responsible for Supervising a team in a local office to accept applications and interview clients for programs administered by the Department of Economic Security. Managed all operations of the local office environment.
● Supervision and Leadership
● Team Building
● Customer Service
OTHER EXPERIENCE
2010 – 2014 – Canyon State Electronics Mesa, Arizona Field Engineer:
Accomplishments:
● Electronic Component Repair
● Field Testing and validation
● Mechanical Proficiency and Expertise
2007 – 2010 – Toshiba Business Solutions Tempe, Arizona Senior Field Technician:
Accomplishments:
● Field Service Management for Office and Printer Repair
● Training and Mentoring Jr. Technicians
● Technical Support and Troubleshooting
2004 – 2007 – Gurus2Go Phoenix, Arizona
Computer Support Specialist:
Accomplishments:
● Device Configuration and Setup
● Technical Support and Help Desk Services
● Hardware Maintenance and Repair
● Remote Technical Support Services
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