Customer Service Manager

A ESPINOZA

Riverside, CA *****

323-***-**** - ***************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

SKILLS

Driven Customer Service Manager with a proven track record at Food 4 Less Supermarket, enhancing operational efficiency by transitioning to digital invoicing and POS systems. Excelled in building customer relationships and surpassing sales targets through expert problem-solving and bilingual communication skills. Mentored teams for peak performance, embodying leadership and accounting acumen.

Payroll Administration

Business Administration Customer Service

Bilingual in Spanish and English Problem Solving

Employee Communications Accounting and Bookkeeping Verbal and Written Communication

Customer Service Manager

Document and File Management Fort lift Warehouse

Personnel training and development Microsoft Outlook, Word and Excel Customer Relations

Schedule Management

Training and mentoring Account management

WORK HISTORY

09/2000 to 02/2022

Food 4 Less Supermarket – San Diego, CA

Followed through with client requests to resolve problems.

Assisted organization with transitioning from paper invoicing to Software and point-of-sale systems, which resulted in overall efficiency.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.

Resolved concerns with products or services to help with retention and drive sales.

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Improved customer service initiatives by streamlining sales and order management processes.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Contacted existing and prospective customers by phone or email on consistent

basis, which resulted in regularly surpassing sales targets. + Edit or add your own

Monitored cash drawers in Number checkout stations to verify adequate cash supply.

Prepared weekly employee work schedules for team members.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Maintained transaction security by verifying payment cards against identification.

Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Promoted importance of security and customer tracking to minimize store losses.

Managed customer service duties by greeting over Number customers daily and informing customers about products.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Submitted reports to senior management to aid in business decision-making and planning.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Quickly and accurately counted drawers at start and end of each shift. Monitored areas for security issues and safety hazards.

Trained team members on cash register operation and cash handling. Supervised cashiers to boost customer service levels, check accurate balance

for transactions, and promote smooth operations.

Operated POS cash register and equipment to collect payments.

Helped customers complete purchases, locate items and join reward programs.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.

Educated employees on register use, merchandising and customer service. Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Served as key holder and performed related functions in accordance with safety and security policies.

Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.

Recorded deposits, reconciled monthly bank accounts and tracked expenses. Located proper slots on storage racks and set pallets in place with forklift. Unloaded trucks and rail cars and moved materials to staging area.

Loaded warehouse trailers using Type forklift.

09/2019 Associate Of Business Administration: Retail Management Cerritos College - Norwalk, CA

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