Customer Service High School
Resume:
C
Carmen Crespo
***************@*****.***
Chicago, IL 60622
SUMMARY
Dedicated Janitorial Services Supervisor focused on maximizing team efficiency and skill with direct leadership and training strategies. Knowledgeable about safe chemical handling and cleaning techniques. Operates with clear standards for quality and performance.
SKILLS
Staff evaluations
Department coordination
Guest relations
Cleaning practices
EXPERIENCE
Janitorial Supervisor
Lincolnwood, IL
The Millard Group/ Feb 2015 to Mar 2021
Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
Trained staff to follow team standards and use efficient techniques.
Checked quality of work regularly through inspections and official assessments.
Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Customer Service Manager
Bedford Park, IL
Walmart/ Jun 2006 to Oct 2012
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Automated contact management system to maintain efficient client organization.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Evaluated quality of representatives' phone calls and provided feedback to management.
EDUCATION AND TRAINING
High School Diploma
Wells High School Jun 1997
Chicago, IL
Health Education
Wilber Wright College
Chicago, IL
Health Education
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