Detail oriented, customer service representative
Resume:
High School Diploma
Sanger High School
Sanger, TX
Criminal Justice
Stratford Career Institute
Compassionate advocate with experience serving and supporting victims and witnesses of crime. Solid team player with positive attitude motivated to maintain customer satisfaction and contribute to company success.
Domestic Violence Victim Advocate
Kingman Aid to Abused Peoples Kingman, AZ
JAMIE SMITH ”
CONTACT
**********@******.***
Kingman, AZ 86409
EDUCATION AND
TRAINING
CERTIFICATIONS
Food Handlers Card valid
through 04/2025
•
Conflict Resolution Strategies
for Direct Service Providers
(11/23)
•
40 Hour Domestic Violence
Training (12/23)
•
• Adult CPR valid through 11/24
• Basic First Aid Course valid
SUMMARY
SKILLS
• Adaptability and Flexibility
• Self Motivation
• Teamwork and Collaboration
• Reliable and Responsible
• Attention to Detail
• Multitasking
EXPERIENCE
• Worked the county crisis phone line
Provided crisis intervention, safety planning and
advocacy services to victims of domestic violence.
•
Provided education on topics related to domestic
violence including power dynamics, healthy
relationships and self-care.
•
Collaborated with local law enforcement agencies to ensure the safety of victims in emergency
situations.
•
Coordinated transportation for clients who need
assistance getting to appointments or meetings.
•
Drafted individual reports and maintained case files in alignment with company policies and privacy
•
04/2016 - 03/2022
05/2012 - 04/2016
10/2011 - 03/2012
Door/DF Picker (Material Handler)
American Woodmark Kingman, AZ
Babysitter
Jessica Hernandez Kingman, AZ
Customer Service Representative
Liveops Kingman, Arizona
through 11/24 guidelines.
Evaluated and addressed individual client needs
and concerns.
•
Encouraged and motivated clients to develop new
coping mechanisms and techniques to drive
behavior modification.
•
Used active listening skills and supportive diction to cultivate client rapport and open communication.
•
Prepared meals as needed and performed cleaning
duties as required
•
Executed picking tasks according to order
specifications while meeting daily productivity
requirements.
•
Learned all areas of the department including
drawer parts, cabinet parts, and doors/drawer
fronts parts.
•
Floated between each area of the department to
help out where needed.
•
In-Home Childcare for two children newborn to 3
years of age.
•
Assisting with meals, snacks, and bedtime routines for the children.
•
Completing light housekeeping tasks such as
tidying up toys and books.
•
Engaging in age-appropriate activities like reading stories or playing games.
•
Answered customer inquiries and provided accurate
information regarding products and services.
•
Identified opportunities for upselling additional
products or services based on customer needs.
•
• Provided accurate information about products and services to customers.
Developed positive relationships with customers
through friendly interactions.
•
Contact this candidate