Customer Service Representative

ANGELA C. GIORGIO

*** ******** ****** ********* *

Cheshire, CT 06410 203-***-**** ***************@*****.***

PROFILE

Customer Service Representative / Office Professional

Committed in developing a career in Customer Service where I can offer friendly, energetic assistance with excellent communication skills. Outstanding, well-organized, adapt to multitasking and prioritizing, detail-oriented and focused. Highly engaged motivated individual, who is capable of handling deadlines. Enthusiastic team player, a quick learner with new materials and I have excellent attendance. Computer skills include Microsoft Word and Excel.

EXPERIENCE

Receptionist / Office Assistant (currently part time)

All Star Electric, Cheshire, CT 2020 to Present

· Order materials from supply houses

· Assist in appointment scheduling with prospective customers

· Accountable for daily faxes, emails, photocopying, and filing

Customer Service Representative / Sales Associate

Macy’s, Farmington, Ct 2022 to 2024

· Interacted with customers, asking questions and listened to shoppers' needs, gave options and advice on meeting those needs

· Kept a professional attitude with sincerity and enthusiasm reflecting commitment to the customer

· Maintained selling floor presentations, and restocking them as needed

· Greeted customers, ringing up purchases, and answering questions

· Handled online orders and returns

Customer Service / Call Center Representative

Triple AAA, Hamden, CT 2020 to 2021

· Responsible for emergency roadside assistance throughout CT

· Signed up new customers for membership enrollment

· Transferred incoming and outgoing calls to AAA’s nationwide

· Offered prompt and accurate customer service

Customer Service Representative / Sales Associate

Macy’s, Meriden, CT 2015 to 2020

· Interacted with customers, asking questions and listened to shoppers' needs, gave options and advice on meeting those needs

· Kept a professional attitude with sincerity and enthusiasm reflecting commitment to the customer

· Maintained selling floor presentations, and restocking them as needed

· Greeted customers, ringing up purchases, and answering questions

· Handled online orders and returns

Customer Service/ Call Center Polling Specialist

Quinnipiac University Polling Center, Hamden, CT 2005 to 2006

· Held accountable for inputting voter’s opinions and private information for call center

· Responsible for promoted polling unit to voters in the nation

· Liable for friendly customer relationships to US voters

EDUCATION

Gateway Community College, North Haven, CT

Courses in Microsoft Office

Gal mar Academy of Cosmetology, North Haven, CT

Certification

Cheshire High School, Cheshire, CT

Diploma

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