Customer Service Kitchen Staff
Resume:
*** ********* *** ******** ** Myrvellisse Hernandez
Brooklyn, NY 11207
********@*****.***
Raynaldo Figueroa
SKILLS
Leadership Team Building
Proper Food Storage Flexible & Adaptable
Problem Solving Interpersonal Communication
Customer Service Excellent work ethic
Coaching and Mentoring Detail-oriented
Cleaning and Sanitizing Responsible
Kitchen Staff Support Planning and Coordination
Cash Register Operation Staff Supervision and Coordination Creative Thinking
EXPERIENCE
Home Renovation, NEW York —
April 2020 - PRESENT
● Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
● Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
● Worked independently in a fast-paced environment while meeting productivity and quality expectations.
● Exceeded goals through effective task prioritization and a great work ethic.
● Used coordination and planning skills to achieve results according to schedule.
● Worked closely with the supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.
● Used critical thinking to break down problems, evaluate solutions and make decisions.
● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Just Salda, New York — Kitchen Manager
April 2019 - April 2020
● Worked directly with the vendors.
● In constant communication with GM about labor for BOH and expenses.
● Staff training of BOH and knowledge of the recipe.
● Prepped all produce, ensuring temperatures meet the guidelines.
● Ensure the BOH is being kept clean, workflow regulated on HACCP and Food Safety.
● Scheduling for BOH, responsible for day-to-day operations.
● Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
● Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
● Helped general management develop prices based on inventory costs and portion sizes.
● Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
● Hired, trained, and managed all kitchen staff, including employee development, issuing disciplinary action, and conducting performance reviews.
● Oversaw food preparation and monitored safety protocols.
● Determined operational weak points and implemented corrective actions to resolve concerns.
● Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
● Scheduled and received food and beverage deliveries, adhering to food costs and budget.
● Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
Ivan Ramen Slurp Shop, New York — Assistant General Manager January 2016 - January 2019
● Staff training, cross-train on FOH such as SOP learning the knowledge of Ivan Ramen, BOH making of foods and running the line.
● Provide effective leadership.
● Created company menu including recipe costing & accountability for inventory.
● Managed the functions of kitchen duties while completing administrative duties.
● Facilitate morning meetings every day with staff to ensure a productive workday.
● Provide ongoing support to supervises, including morale-building and promotional opportunities.
● Scheduling for FOH and BOH staff.
● Food and beverage inventory and ordering.
● Send out weekly invoices, waste log, and labor cost and sales into purchasing log.
● Distribute EOD reports at end of every shift.
● Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
● Took customer orders and capitalized on opportunities to sell special beverage and food options.
● Cultivated performance-based culture based on individual accountability, goal attainment, and team achievement.
● Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Winoker Realty, New York — Maintenance
October 2012 - January 2016
● Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
● Reviewed technical documentation to complete equipment maintenance and repair.
● Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction.
● Installed new locks, door handles, and door closers.
● Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
● Finalized work on building systems by completing basic carpentry and other finish work.
● Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
● Operated garbage compactor and separated trash for sanitation pickup.
● Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Hilton Hotel, Reading PA — Maintenance
June 2009 - October 2012
● Responsible for keeping a facility in proper operating conditions.
● Report and resolve repairs, installation, and maintenance issues.
● Pick up all incoming calls and ensure all clients were satisfied and assisted.
● Partake in developing equipment, maintenance schedules, and problem-solve with fellow coworkers.
● Work closely with all staff members to problem solve and execute the mission of the Hilton.
● Supervised daily operations, including employee performance, preventive maintenance, and safety.
● Monitored safety compliance to maintain strict standards and protect team members from harm.
EDUCATION
Reading Area Community College, Reading, PA — GED
March 2012
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