Office Manager Program Coordinator
Resume:
Dawn Alicea
Cape Coral, FL *****
************@*****.***
Work Experience
Office Manager/ Real Estate Title Processor
Accent Title Insurance - Fort Myers, FL
February 2013 to Present
As office manager and title processor my responsibilities range from running the day to day In the office customer service and the processing of real estate transactions from contract to closing. My duties also include accounts payable Accounts Receivable and guiding the customers through the process. Tax Preparer/Expert Reviewer
Intuit - FL
November 2023 to April 2024
Tax preparation and extensive review of the state and federal tax returns both with Customer on the line and without
Vita Program Coordinator/ United Way House Coordinator United Way Inc
January 2012 to April 2013
As program coordinator I trained and supervised and had the pleasure of working side-by-side with over 100 volunteers 12 United Way house managers and the staff of United Way to successfully build the IRS vita tax program. The program began with one location and five volunteers and is now 13 locations with almost 150 volunteers. I planned over 50 events annually in the community and county wide. CredAbility Financial Education Specialist/Vita Program Coordinator United Way House
October 2008 to January 2013
The position with Credibility was a United Way funded position. The Financial Education Specialist provided financial education to both children and adults to assist low to moderate income families with achieving self-sufficiency. Vita Program Coordinator established the first Vita Program in Lee County and successfully coordinated and marketed the program. The position was integrated into the United Way Vita Program.
Vita IRS Program Director
CredAbility - Fort Myers, FL
2008 to 2013
-As Vita program coordinator responsibilities included working closely with the IRS to develop and plan successful tax sites and marketing and media strategies for the tax preparation program. Recruited in excess of 100 volunteers and successfully trained all volunteers and support staff. The Vita program exceeded all expectations for the 2008 through 2013 filing seasons. Expanded program to 6 counties. Provided support to all 15 United Way House locations throughout Lee Hendry and Glades Counties.
*Received multiple awards and recognitions from IRS and United Way. The position was eliminated in program realignment.
Rural Carrier Associate
UNITED STATES POSTAL SERVICE (USPS - Full Time) - Fort Myers, FL January 2002 to August 2008
Education
Bachelors in Accounting
Southwest Florida College - Fort Myers, FL
May 2002 to March 2007
Associates business management in Bussiness
SWFL College - Fort Myers, FL
Skills
• Proficient in Accounting and tax programs
• Tax Experience
• QuickBooks
• Office Management
• Insurance Sales
• Accounts Payable
• Human Resources
• Bookkeeping
• Leadership
• Customer service
• Word processing
• Accounting
• Analysis skills
• Communication skills
• Accounts Receivable
• General Ledger Accounting
• Management
• Account Reconciliation
• Payroll
• Microsoft Outlook
• Personal assistant experience
• Personal assistant experience
• Social media management
• Research
• Classroom experience
• Documentation review
• Microsoft Office
• Data Entry
• Financial Analysis
• Financial Statement Preparation
• Auditing
• Financial Report Writing
Certifications and Licenses
Life and Health Insurance
Present
Certified Notary Public
Professional In Human Resources
Additional Information
Certified Notary Public
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