Program Manager Senior
Resume:
MO
Michael Oyler
Professional Summary
Creative Senior Program Manager with exceptional background in Call Center Management, Planning Management and Warehouse Operations Management. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Work History
IBM - Senior Program Manager
Camp Hill, PA
09/1978 - 06/2020
o Senior Business Program Manager responsible for U.S. Parts Sales, Customer Replaceable Unit and Dealer operational and administration operations with a workforce up to 119 personnel and up to $180M in revenue. Responsible for the design and implementation of the external maintenance portal for wholesale retail parts sales.This role lead the overall program framework planning, establishes controls, monitoring of progress, coordinates program key tasks, and business deliverables attainment. Business programs in the organization were missioned to coordinate, direct and implement projects and/or transformation activities to achieve outcomes and benefits of strategic importance to the busines. This role leverages proven program management methodology, strong collaboration, communication, and problem-solving skills. Provides program strategic guidance, program support, and oversaw all program deliverables. Senior Program Manager advises Management and Executives of strategic and tactical decisions, along with overall business program results.
o Parts Reutilization Planning Manager responsible to provide end to end coverage to ensure supply continuity to fulfill customer demand across ALL brands. E2E coverage includes PO order management, IPR management, Supplier management, Expeditor, EOL liabilities management Responsible for all operational activities to ensure supply assurance for their specified part number set, including: execute MRP recommendations, manage pulls, PO's, rework orders, expedites. Also works closely with expediting parts. and liaison with various suppliers to manage E2E supply chain issues, provide detailed feedback on orders, assist suppliers in dealing with Incorrect Receipt Group - Work with *******@*****.***
Camp Hill, PA 17011
Skills
● Implementation planning
● Scope management
● Project cost management
● Policy interpretation
● Shipping and receiving
● Warehouse Operations Management
● Cost reduction
● Distribution and warehousing
● Operational management
● Department oversight
● Planning issues
● Relationship building
● Employee engagement
● Process updates
● Productivity Standards
● Performance improvements
● Business administration
● Data collection and analysis
● Budgeting
● Business analysis
● Strategic Planning
● Business Development
● Staff Management
● Business planning
● Customer service
● Team management
● Business operations
● Project organization
● Communications
● Regulatory Compliance
● Team building
● Organization
● Supervision
Suppliers, and Warehouse to clear shipping issues
o Warehouse Operations Management. Responsible for all aspects of the warehouse including administration,, receiving, pick pack and shipping. Identify and initiate tactical and strategic activities across the supply chain, including process development, process execution and improvement, measurements, tools. Activities may also include leading local, global and/or large scale projects focused on transforming process with end-to-end integration and process management. This position had responsibilities for leadership, relationship, process and operational support, including support to the brands and sales teams. Manage projects with sound problem-solving techniques and solutions orientation. Monitor and evaluate process execution, trends and root causes, business performance, and business controls to promote client satisfaction and achieve operational results.
Education
06/1974
Cumberland Valley High School
Mechanicsburg, PA
High School Diploma
● Budgets
● Problem resolution
● Operational improvem
● Knowledge of craft and microbrews
● Beverage preparation
● Hospitality service expertise
● Making change
● Attending multiple customers
● Handling difficult customers
● Clear and effective communication
● New hire training
● Preparing for events
● Setting up tables
● Food running
● Elegant food plating
● Menu memorization
● First Aid/CPR
● Majored in Business
● Coursework in Business
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