Service Representative Client

Kristina Kessler

*** ***** ******* ******; B** - Somers Point, NJ 08221-4460

609-***-**** **********@*****.***

Education:

Bachelor of Arts / Program Distinction

BA in Communications with a focus on Human Relations May 2007

Richard Stockton College of New Jersey Pomona, NJ

Associates Degrees in History and General Studies May 2005

Atlantic Cape Community College Mays Landing, NJ

Professional Experience:

AtlantiCare

Acute Psychiatric Services Administrative Secretary 2021 - Present

2 Senior Directors and 2 Directors: monitor calendars, coordinate meetings, notetaking, coordinate ABH Orientation and Internship Program, track DMHAS complaints, and payroll (Senior Directors),

PIP/ 1 Pines: payroll (2 units), expense/unit reports, and ordering

Restraint: updating and maintaining Restraint Score Card – both campuses

Client Service Representative: Cardiology / Primary Care / Access Center 2020-2021

Coordinated /scheduled all appointments for services, consults, and testing

Member of the Employee Engagement Committee: weekly newsletter, games, and events

Med A Quest / Community Quest

Human Resource Coordinator 2019-2020

Processing large volume of new hires: background check, education, and drug screening

Administrative Tasks: phones, copying, ordering for office, petty cash

Linwood Care Center

Activities Director 2011 - 2018

Ensuring Department compliance with state and Federal guidelines

Staffing, maintaining budgets, MDS, education, and monitor documentation

Creating activity calendars, newsletter, volunteer coordinator, and maintaining social media

Activities Aide 2007- 2011

Executing of scheduled activities, doing 1:1 room visits, and documentation

Conducting all interviews for MDS paper work

Receptionist 2005 – 2007

Responsible for the delegation of various task

Answering and allocating of all calls for the facility

Environmental Services/Laundry 2001-2005

Cleanliness of Building

Washing and disturbing laundry

Volunteer:

Alzheimer’s Association / Walk to End Alzheimer’s: Shore Walk 2012 - 2022

Walk Planning Committee Member and Event Volunteer

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