Front Desk Supervisor
Resume:
Denise Szelagowski
Hotel Front Desk Supervisor
Dedicated Hotel Front Desk Supervisor with 7 years experience in the satisfactory management and delegation of varied hotel front desk duties and tasks. Possesses a knack for perfection with strong leadership and excellent customer service skills. Passionate and driven. ********@******.*** 901-***-**** 716 John St, Menasha, United States WORK EXPERIENCE
Assistant Front Desk Manager
Springhill Suites by Marriott
04/2017 - 06/2022, Memphis, TN
Management, Customer Service, Conflict Resolution, Microsoft Office, Accounting, Inventory Control, Housekeeping, Reservations, Staff Scheduling,
Payroll, Daily Deposits, Timekeeping, Appointment Scheduling, Staff Scheduling, Guest and Client Registration,
Skills Used Multi-tasking, patience, and leadership training. Daily Deposits, Employee Scheduling, Customer Service, Supply Ordering.
Skills Used Leadership, was a virtue that I became acquainted with due to the nature of the job.
Conducted briefings and meetings.
Skilled in staff problem-solving and negotiating solutions, Participates in the development of the annual marketing, sales and yield management plans and strategies
Training new employees. Built and maintained customer relationships.
Front Desk Agent
Springhill Suites by Marriott
02/2014 - 04/2017, Memphis, TN
Guest Reservations
Customer Service
Phone Answering
Vendor Interactions
Inventory
Maintained A Clean Lobby, Fitness, Business, & Pool Areas Assisted w/breakfast
Assisted W/Small Maintenance Issues
Cash Handling
Created Key Cards
SKILLS
Excellent Customer Service
Reservations Management Accommodations Management
Guest Experiences Greet and register guests
Train staff members Judgement and Decision Making
Staff Scheduling Balancing Inventory
Vendor Interactions Clerical Brand Management
Policy and Procedure Adhearence Cash handling
Payroll Administrati Active Learning
INTERESTS
Traveling Meeting New People Working Out
Horseback Riding Volleyball Photography
Gardening DIY Projects Music
ABILITIES
Instruct new employees in public safety dispatch procedures, policies and techniques
Establish priorities during emergency situations.
Effectively communicate and elicit information from upset and irate callers.
Operate 9-1-1 system, radio transmitting system, and computer aided dispatch system (CAD).
Analyze and interpret maps.
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
Senior Dispatcher
Waupaca Police Dispatcher
07/2008 - 00/2016, Waupaca, WI
Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.
Determine nature and location of call; determine priority of calls and dispatch units accordingly.
Provide assistance, information and direction to non- emergency callers.
Maintain awareness of field unit activities within the computer aided dispatch (CAD) system; communicate with field units via radio in accordance with Federal Communications Commission
(FCC) regulations; maintain status and location of units on patrol.
Monitor fire department frequency for emergency situations requiring police involvement.
Input all pertinent radio transmissions into COPERS system. Respond to field personnel resource requests; dispatch necessary resources.
Retrieve information from state, county and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to officers in the field.
Entire Departments Payroll
EDUCATION
High School
Stevens Point Area Senior High
03/1992 - 06/1994, Stevens Point, WI
High School
Bartlett High School
09/1991 - 03/1992, Bartlett, TN
CERTIFICATES
Microsoft Office Specialist (03/2001 - Present)
Certified in skills needed to get the most out of Microsoft Word, Excel, Powerpoint, Access, Outlook, Publisher, and Onenote ABILITIES
Type accurately at a speed necessary for successful job performance
Type accurately at a speed necessary for successful job performance
Communicate clearly and concisely, both orally and in writing.
Police Dispatcher requires the ability to: Work independently in the absence of supervision.
React calmly and effectively to emergency situations. Operate a variety of office equipment including a computer, teletype and radio. Interpret and apply federal, state and local policies, procedures, laws, codes and regulations. REFERENCES
Jeanette Fiorita
“Long time friend”
Contact : jfiorita@haloinc.org - 262-***-****
Erica Zimmermann
“Long time friend”
Contact : 608-***-****
Lisa Manthey
“Lomg time friend”
Contact : 414-***-****
Achievements/Tasks
Contact this candidate