Flight Attendant

Taylor Oxendine

***************@*****.*** +1-980-***-****

Education

Arizona State University Phoenix, AZ

Master’s Degree, Psychology. 4.3 2032

Time4Learning Charlotte, NC

4.3, AP Psychology, Precalculus, 2017

AP Comparative Government & Politics

Experience

Goodwill Charlotte, NC

Cashier 2017-2018

● Worked as a full-time cashier for over the span of a year.

● Received 98% positive customer feedback.

● Counted money in cash drawers at the beginning and end of shifts to ensure that the allotted amount was accurate.

● Trained as a manager and gained experience on necessary protocols and management roles.

● Assisted customers with daily concerns and requests, delivering a positive customer service experience.

The Hill Family Charlotte, NC

Administrative Assistant & Secretary 2018-2019

● Managed the scheduling and coordination of high-volume meetings and appointments, ensuring that all parties involved were properly prepared and supported.

● Answered phone calls on a provided company phone and helped establish relations with the client and the employer leading to a secure professional bond between the latter and a positive service experience.

● Made copies, faxed documents, and provided optimal administrative support to employees.

● Handled payments and filed all financial transactions and receipts.

● Performed a variety of administrative-related duties such as answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and creating financial spreadsheets.

● Maintained office schedules and any upcoming events. Forever 21 Charlotte, NC

Sales Associate & Visuals Merchandiser 2018-2019

● Worked as a sale associate and gained on-the-floor knowledge.

● Sold credit cards and necessary merchandise, maintaining a high percentile in sales and assisting customers with purchase decisions.

● Closed overnight and managed to maintain cleanliness of assigned sections in a timely - and orderly - manner.

● Worked on floor sets, blended clothes, and restocked popular items in order to boost sales and keep an orderly appearance.

H&M Charlotte, NC

Sales Associate 2019-2021

● Learned how to properly garment care and attend to the sales floor.

● Counted registers and ensured that the assigned cash point area was properly secured and covered.

● Attended work in a timely and orderly manner, maintaining punctuality and reliability.

● Visually assessed store conditions and responded accordingly by cleaning, sweeping, mopping, and disposing of any notable messes or safety hazards.

● Greeted customers as they entered and exited the store, ensuring a friendly and welcoming environment.

● Resolved customer complaints and issues in a timely and professional manner. Yankee Candle Company Charlotte, NC

Assistant Store Manager 2019-2021

● Utilized Microsoft Excel in order to schedule employees and view sales.

● Handled customer interactions over the phone as well as in person, using trained sales tactics in order to generate UPT and overall sales.

● Managed a store alone and made sure to complete assigned tasks before closing.

● Processed all necessary bank deposits and filling change requirements.

● Attended all necessary meetings, learning the material, training, and enforcing all policy, procedure, and audit-related requirements.

● Followed safety policies and procedures ensuring a safe work environment at all times.

● Supervised and coached all employees as needed.

Chili’s Charlotte, NC

Hostess/Server 2020-2021

● Ensured that orders were taken properly and accurately.

● Greeted guests upon entering the establishment and seated them according to party size and availability.

● Learned the proper technique and mapping displayed in the seating chart and handled the restaurant occupancy during peak hours without the need for a long delay.

● Served customers and created positive moments with consistent regulars, learning the menu and promotional deals associated.

● Washed dishes and bussed tables often to ensure a clean environment.

● Managed reservations and handled phone calls in regards to store hours, general inquiries, and other concerns.

● Assisted with to-go orders and bringing utensils, water, and bread.

● Paid attention to sanitation and safety rules when preparing tables and attended food related training.

Chick-Fil-A Charlotte, NC

Team Lead 2021-2022

● Assisted with mobile cash and sequencing in order to provide the proper order and fix any potential issues involved with the mishandling of the customer’s order.

● Handled monetary transactions and any card transactions during the shift.

● Lead shifts alongside a shift lead, assigning people certain responsibilities due to the strengths and needs of the business.

● Bagged orders and made beverages in a fast-paced environment during dinner rush.

● Operated the deep fryer and other kitchen-related assignments due to understaffing.

● Gained knowledge on assisting customers and doing regular check-ins when dine-in was accessible to the public.

● Trained on etiquette and proper responses to customer interactions, including how to efficiently defuse any issues that arose.

Marriott Hotels Inc Charlotte, NC

Front Desk Agent 2022-2023

● Specialized in exceeding guest expectations utilizing facility resources to enhance the guest experience and maintain contact with regular guests.

● Verified accuracy, completeness, and legibility of accounting, reservations, and guest service records.

● Provided hospitable guest services including information on local attractions and hotel amenities.

● Received special mention among customer satisfaction feedback.

● Provided timely responses to email and fax inquiries regarding accommodation and hotel services.

● Coordinated the renewal of hotel services including the restaurant and accessibility to technological amenities.

● Operated the hotel switchboard and provided quality operations which maximized guest satisfaction.

Undercurrent Coffee Charlotte, NC

Barista 2022-2023

● Created hand-crafted beverages adhering to a routine set of standards.

● Maintained stock of clean mugs and plates, as well as bagel wrappers, coffee beans, and other items.

● Recommended, created, and sold new menu items adhering to the expected business standards and safety regulations.

● Checked if brewing equipment was operating properly and reported any maintenance needs.

● Received orders while acknowledging preferences (e.g preferences of coffee blend, dairy, and sugar ratios.)

● Prepared food such as muffins, bagels, and other pastries. Delta Airlines Atlanta, GA

Flight Attendant 2023 - Current

● Completed a rigorous 1-month training on how to provide CPR, how to evacuate an airplane in less than 90 seconds, and aircraft procedures/protocols.

● Served over 200+ passengers on long and short haul flights with a select choice of beverages and snacks as well as a catered meal service to First Class passengers.

● Ensured and maintained the security and safety of the aircraft as well as the passengers.

● Served alcoholic beverages and created personalized cocktails to passengers over the age of 21.

● Performed a series of safety-related checks and procedures before boarding the aircraft in order to report any potential maintenance or operational issues. References

Keiko Carson Forever 21

+1-704-***-**** Manager

Tristan Ayers Chick-Fil-A

+1-602-***-**** Manager

Diego Valle Delta Airlines

+1-480-***-**** Purser

Contact this candidate