Pharmacy Technician Certified
Resume:
Reena Rayak
***********@*****.***
Certified Pharmacy Technician
• PTCB-certified pharmacy technician with a high level of motivation to launch a career in this field.
• Experience includes current position as a retail cashier—provide exemplary positive Customer Experience, Complaint Resolution, Loyalty Programs, Product Knowledge, Transaction Processing, Refund Handling. Education & Credentials
• Successfully completed the education in India equivalent to the US degree of Bachelor of Science in Chemistry, Botany and Biological Science with GPA 3.78.
• Successfully completed the 1st Pass CPhT Course from PHARMACY TECHNICIAN ACADEMY. The curriculum delivered in the course covering topics including:
Medical & Pharmaceutical Terminology
Pharmacology of Medications
Retail Pharmacy Procedures
Medicare & Medicaid Reimbursements
Pharmaceutical Calculations
FDA Drug Safety Guidelines
Pharmacy Practice Ethics
Prescription Filling
Medication Compounding
Basic Anatomy
Patient Care & Interaction
Medication Inventory Management
Certifications:
• Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), 06/2024
• Applying for Pharmacy Technician License, Arizona State Board of Pharmacy Retail Experience:
JOANN Fabric and Crafts Dec 2023 - Present
Cashier
• Enhanced customer satisfaction scores by 10% through personalized service and efficient transaction handling
• Managed over $2,000 in daily cash transactions with zero discrepancies over a six-month period
• Trained 5 new cashiers on POS systems, improving overall team efficiency by 10%
• Resolved customer complaints 10% faster by introducing a streamlined escalation process
• Reduced customer wait times by 20% by efficiently multitasking during peak hours
• Processed returns and exchanges accurately, reducing potential losses by 5%
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