Customer Service Vice President
Resume:
Sal Dassaro, MBA
Estero, Florida 33928
E-mail: ********@***.***
Summary
Professional team player manager with broad-based background, who successfully increased sales by 50% and lowered costs by 25% year after year with experience in Consulting; Sales; Customer Service; Administration; Logistics and Operations. Known for getting things done with a “can do” attitude.
Education
New York Institute of Technology, 1982, MBA – Management (with Distinction)
Queens College, 1978, BA-Economics.
Other – Certified Mail and Distribution Services Manager (CMDSM)
Work Experience : Accomplishments
Datamation Systems Inc., South Hackensack, NJ – Vice President 1986 -2017
Full Responsibility for Sales and Service activities and web leads worldwide. Helped boost revenue and business volume from 1.8 million to over 28.9 million during the past 30 years. Worked numerous projects with Architects and Designers, using Case Goods furniture.
Coordinated high tech system solutions by combining software and hardware components thereby creating the safest method of handling incoming mail and other media items.
Designed and installed the Branch Distribution layouts for some of the largest banks and brokerage firms thereby increasing work flow and reducing costs and space requirements.
Developed Record Retention systems, including one of the world’s largest high density mobile file system for a major firm, resulting in a consolidation of three locations.
Created time and money saving systems solutions for Proxy processing operations and back-office functions that slashed costs and improved on time performance dramatically.
Designed and installed more Mail Centers than anyone in the continental USA with furniture and equipment for Mail and Copy Centers; Case goods as an alternative to millwork. Improved office functions and other labor intensive operations. Recognized as a leader nationwide.
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United Parcel Service, New York – Supervisor 1970-1986
Responsible for diverse assignments in Sales; Customer Service; Training;
Administrative functions; Claims Adjustments including defending local Small Claims Court Summonses; Control and Resolution of Major Complaints; Trainer for new supervisors and telephone representatives; managed a major phone call center and various Operations functions.
Received “Salesman of the year” award. Developed Process Improvements that were installed nationwide. Responsible for Quality Control and Auditing functions which resulted in savings of over 2 million dollars.
Military
U.S. Army, 1968 – 1970, Specialist 4th Class, Honorable Discharge.
Republic of Viet Nam Service. Received Army Accommodation and Good Conduct medals.
Other
Created a side-line Management Consulting Practice with engagements for diverse industries and for several Fortune 500 companies - streamlined their mail processing functions saving them substantial sums of money and improving operations and services.
Authored a book, Shipping and Packaging, as well as numerous industry related articles
Teacher, Kingsborough Community College, Course – “How to Start a Business”.
Logistics Director for Autism Speaks Walk of SW Florida. Started the Walks in Southwest Florida for the past four years. Increased the number of attendees from 350 people to over 1,500. Received Volunteer of the Year award. Top team raiser for the past three years.
Associations
MSMA – Mail Systems Management Association, Executive member of the Board of Directors, Vice President of Education and Programming. Served on this board for over 25 years. Received “Lifetime Achievement” award. Frequent Industry Seminar Speaker;
USPS – Postal Customer Council, USPS Business Partner.
Board Member for Business Advisory Committee for FEDCAP (an organization that hires, trains and outsources people with various disabilities)
Knights of Columbus; Veterans of Foreign Wars; Viet Nam Veterans of America; American Legion; New York Institute of Technology – Mentoring Member
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