Customer Service Data Entry
Resume:
Nicole Tompkins
Jacksonville, FL *****
*************@******.***
To provide excellent services in the fields of, but not limited Sales, Data Entry, Leadership, and Customer Service.
Special Abilities/Summary of Skills:
Data Entry
Communications
Cash Handling
Leadership
Customer service/ Call center
Money Management
Organizing
Warehouse Worker
Authorized to work in the US for any employer
Work Experience
Quickbooks Expert
Intuit - Jacksonville, FL
January 2023 to January 2023
I help business owner with their 1099's and W2's. Also help them Navigate through Intuit Quickbooks Online. Answered any questions they had.
Pharmacy Technician
Walgreens - Jacksonville, FL
November 2021 to February 2022
assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Also, assists with help train new pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.As Well as Model and deliver a distinctive and delightful customer experience by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Performed duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Customer Advisor
JACKSONVILLE ELECTRIC AUTHORITY (JEA) - Jacksonville, FL March 2021 to April 2021
• provided outstanding customer service
• answered inbound calls
• start/stop services for new/returning customers
• add services for existing customers
• transferred calls to correct dept
Customer Service Representative
U.S. Bank - Jacksonville, FL
December 2020 to March 2021
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Greeted customers
(Member Contact Consultant)(Call Center)
Blue Cross Blue Shield Of Florida
August 2018 to September 2020
Provided members with their benefits from the plan chosen by themselves
• Worked sales projects
• Subject Matter Expert in customer service, sales, and payments
• Voice Speaker for team work meetings
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Gathered survey data
• Entered notes on members accounts
• Medical Claim Specialist
• Benefits Specialist
Cashier/Sales Associate
Wal-Mart
April 2016 to August 2018
• Receive payment by cash, credit and debit.
• Checking daily cash accounts.
• Providing training and assistance to new joined cashier.
• Customer Care and Relations.
• Smile, greet, and thank customers.
• Answering customer questions and help them with their needs. Inspector
Revlon Inc
August 2014 to March 2016
• Inspected, determine and document disposition on all materials.
• Maintain accurate records of inspection results.
• Notify departments of rejected materials and provide samples for evaluation.
• Knowledge of quality control practices and procedures.
• Maintain product retains and enter samples into laboratory database. Shift Lead
Krystal's
October 2013 to May 2014
Communicate with customers, teammates and managers in a positive manner.
• Preparation of quality food in a clean, safe and efficient manner.
• Keeping food preparation area, equipment and utensils clean and sanitary.
• Kept lobby, front counter, drive-thru, kitchen, storage areas and restrooms neat and clean.
• Managed a team of people and ensure that all duties are performed accurately.
• Dealed with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. Assembly Line Worker
GreenCore Warehouse
May 2010 to August 2013
• Production
• Packing
• Sealing of Products
Junior Counselor
The Bridge of Jacksonville - Jacksonville, FL
January 2010 to August 2011
• Monitored 28 students daily
• Assistant to Teachers
• Organized extracurricular activities for students
• Coordinated Dance and Step routines
• Tutored selected students in English
Volunteer
Boys and Girls Club Youth Organization
2009 to 2011
March for babies association
March for dimes association
Education
Some College in Medical Assistant
florida career college - Jacksonville, FL
August 2020 to Present
High School Diploma
Nathan B. Forrest High School - Jacksonville, FL
Skills
• Production
• Packing
• Math
• Team Management
• Microsoft Word
• Microsoft Outlook
• Data Entry
• Customer Service
• Communications
• Cash Handling
• Cashiering
• Leadership Experience
• Call Center
• Warehouse Experience
• Money Management
• Organizational Skills
• Payment Processing
• Training
• Insurance
• Benefits Administration
• Sales Experience
• Experience with Children
• Medical Terminology
• Typing
• SharePoint
• Salesforce
• Human resources
• Order picking
• Documentation review
• Windows
• QuickBooks (Less than 1 year)
Assessments
Work style: Reliability — Expert
December 2020
Tendency to be dependable and come to work
Full results: Expert
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Warehouse associate — Highly Proficient
December 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Familiar
December 2020
Interpreting instructions or signs and solving problems Full results: Familiar
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Typing — Completed
December 2020
Transcribing text using a standard keyboard
Full results: Completed
Management & leadership skills: Impact & influence — Proficient December 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Customer focus & orientation — Expert
December 2020
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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