Account Manager Technical Support
Resume:
Josh Rooker
SUMMARY
Hardworking Account Manager with 10+ years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Dedicated and successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERIENCE
Cutback Landscapes - Account Manager/Crew Leader
Wilmington, NC • 06/2017 - 04/2024
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Provided training and guidance to new Account Managers.
Analyzed client data and identified opportunities for growth.
Conducted market research to identify potential customers.
Managed multiple accounts simultaneously while meeting deadlines.
Resolved customer complaints in a timely manner.
Developed strategies to increase revenue from existing accounts.
Solicited feedback from customers on their experience with products or services.
Monitored industry trends and made recommendations for changes in strategy accordingly.
Attended trade shows and conferences as a representative of the company.
Provided technical support to customers when needed.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Built and maintained productive relationships with customers and internal partners.
Acted as main point of contact in matters relating to client concerns and needs.
Developed successful customer relationships and quickly resolved service requests to increase sales.
Renewed existing accounts by cementing trusting relationships with customers.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Identified customer needs by asking questions and advising on best solutions.
Trained new hires on job duties, safety protocols, and company policies.
Inspected equipment for proper operation before use by crew members.
Performed general maintenance on tools and equipment used by the crew.
Provided technical support to crew members when operating machinery or equipment.
Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
Managed multiple employees in various job tasks throughout phases of project completion.
Organized crew placement per job function when assigning work.
Monitored task completion to meet company standards for performance.
Understood how to operate and maintain job site equipment safely and for maximum productivity.
Operated equipment with strong focus on safety and ground communication.
Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
ALC- Affordable Lawn Care - Owner/Operator
Raleigh, NC • 01/2014 - 04/2017
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Developed strategic partnerships with other businesses in order to expand reach into new markets.
Established pricing models that balanced competitiveness with profitability goals.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Delivered excellent customer service to clients and fellow employees.
Operated snow plow during bad wintry weather to remove snow and ice from roadways.
Inspected truck for defects and safe operating condition before, during and after trips.
Loaded, balanced and secured product to safely transport goods.
Hooked and unhooked trailers from tractor and converter dollies.
Mobile Auto Detailing - Owner/operator
Raleigh, NC • 01/2008 - 02/2012
Developed business plan and budget to maximize profitability.
Managed daily operations of the business, including, sales, inventory, labor and accounting.
Created marketing strategies to drive revenue and increase brand visibility.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Implemented cost-saving measures across departments while maintaining quality standards.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Operated snow plow during bad wintry weather to remove snow and ice from roadways.
Delivered excellent customer service to clients.
ABOUT ME
Happily married with two biological daughters(10,6), also an adopted nephew(17) and split custody of my younger nephew(10)
I love to be outdoors, mainly gardening or just maintaining the home and property.
I am a very sociable and enjoy listening
If given the opportunity, I will not let you down, Thank you for your consideration!
REFERENCES
Sam Johnson
CONTACT
***********@*****.***
Wilmington, NC 28409
SKILLS
Schedule Management
Customer Service
Contract Negotiation
Customer training
Vendor Relations
Account development
Account Management
Project Management
Complaint Management
Client Relationship Management
Persuasive communication expertise
Upsell opportunities
Multi-Task Management
Customer Relationships
Client rapport
Sales
Vendor Management
Goal-Oriented
Strategic Planning
Excellent negotiating tactics
EDUCATION AND TRAINING
High School Diploma
Wake Forest High School
Wake Forest, NC • 06/2006
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