Salesforce Com Administrator

Geethika Allampudi

Mail: **********.********@*****.***

Direct: 630-***-****

PROFESSIONAL SUMMARY:

Certified Salesforce Administrator and Developer with 10+ years of IT experience in designing, modeling, analysis, testing, release management and maintenance of CRM systems using Sales cloud, Service cloud and force.com platform.

Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.

Ability to setup, customize and deploy to Salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visual force, custom reports Salesforce.com Web services API and train sales users.

Good experience in Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

Strong Experience in creating, managing Applications, Custom Objects, Custom tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process, SOQL, SOSL and Governor Limits.

Worked on LWC with lightning components

Experience on creating Users, Profiles, Permission Sets and Roles.

Experience with SFDC integration events, triggers. Worked with SFDC Apex REST API, SFDC Bulk API, SFDC Workflow Outbound Messaging.

Experienced in web technologies – HTML5, CSS, XML, JSP, JavaScript, WSDL and SOAP.

Experience on integration, integrated Salesforce with different external system, performed both inbound and outbound integration using SOAP as well as REST API. Experience on managing the Communities.

Hands on experience in developing and configuring Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

Advanced knowledge of APEX, including but not limited to scheduling, web services API, triggers, custom controllers, Design Patterns, Dynamic Apex, and Batch Apex. Sound Understanding of Data migration using Import wizards, and Data Loader.

Strong knowledge on SFDC Functional areas – Accounts and Contacts, Opportunities, Leads, Campaigns, Dashboards and Reports.

Extensive experience in using salesforce.com involving the creation of Roles, Profiles, Workflows, Approval Processes, Page Layouts.

Programming experience in LWC, Lightning, Aura framework, HTML and other web based technologies like JAVASCRIPT, JQUERY, CSS .

Strong knowledge in the creation of Custom objects, Triggers, Apex Classes, Force.com API, Standard and Custom Controllers, Controller Extensions.

Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers). Experience working with Force.com IDE and SFDC Sandbox environments.

Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles, roles, and configured the permissions based on the organizational hierarchy.

Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript.

Experience with databases such as Oracle, My SQL and SQL.

Knowledge and experience in Salesforce Lightning.

Upgraded Some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction pages.

TECHNICAL SKILLS:

oSalesforce technologies

oApex, visualforce, LWC, SOQL, SOSL, Email template, formula, Validation rules, apextrigger, workflow and approvals, App exchange, Eclipse, sales force.com IDE, Apex data loader, web services. Dashboards, Analytic Snapshots, Custom Objects, Lightning.

oSalesforce Tools

oEclipse, Force.com, Eclipse IDE plug-in, Workbench, Salesforce toolkit, Salesforce DX

oData Migration Tools

oData Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader, CMD

oDatabases

oSQL Server 2012-2016, Oracle, MS Access, Microsoft Azure

oProgramming Languages

oJavaScript, Apex, DL/SQL, JAVA

oProject Management

oWaterfall, Agile

PROFESSIONAL EXPERIENCE:

Wolters Kluwer, Remote Oct 2021 - Present

Role: Salesforce Lead

Responsibilities

Developing the Apex classes and triggers depending on the requirement.

Developing Apex classes, triggers, Visual force pages in salesforce.com for the Application.

Managing FieldFX application to send information to Salesforce to capture all the information from Field representatives.

Building Lightning components and Lighting grid for the different business scenarios.

Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Worked on LWC along with Aura Frame work

Developed Lightning Component Framework and built Lightning component using aura framework.

Built reusable UI/UX components with Lightning component framework.

Creating product setup, mentioning pricing rules, quotes in Salesforce to organize all thecaptured information.

Creating the Quotes through automation process by using Apttus CPQ functionalities.

Creating Product setup, mentioning pricing rules, using Assets to create the Quotes.

Writing Apex classes for generating envelope Id in Docusign for making Customers to make the deal fast.

Writing Apex classes for creating the integration to SAP, so customers to make the deal fast.

Used tools like TortoiseGit, GitHub and Welkins to deploy the code.

Created multiple lightning components and LWC to enhance the existing functionalities.

Classifying the data on Salesforce for different types of business.

Maintaining Gearset tool for deployment from Dev to Production.

Deploying app from pre-prod environment to the production environment.

Performing the roles of Salesforce and Developer.

Requirement gathering from the Business users.

Integrating the salesforce with SAP to establish Quote to Cash connection.

Sending customer activity via SAP.

Use Tools like COPADO, VisualStudio Code and Github for development and deployment Process.

Managing the Salesforce data with Informatica and SAP to have an established connection.

Debugging, editing and maintaining existing code in Salesforce.com.

Providing production support on events assessment, debugging, code fixing, unit testing, system testing prior to delivery to user acceptance testing.

Environment: Saleforce.com platform, Apex Language, Visual Force, FieldFx, Integrations, API services, DocuSign, SAP, Work Bench, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Git, Jenkins, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, API, Oracle, Windows XP.

Lina, Philadelphia, PA

Salesforce Developer

Responsibilities

April 2020 - Sep 2021

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component Features.

Converted Salesforce Classic Visualforce Pages into lightning using Lightning Components and Lightning App Builder.

Involved in creating modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Responsible for developing Salesforce Lightning applications using Lightning Components, Controllers, Events and used Custom CSS in the components.

Involve in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce CRM solution.

Integrated APEX with external services by making callouts that used SOAP and WSDL.

Used APEX datatypes, Variables, Expressions, Assignment statements, Conditional statements, Loops

SOSL and SOQL queries, Locking Statements, Transactional Control and Exception Statements to invoke triggers.

Work with anonymous Blocks that could be executed using System Log Console, Force.com IDE& WebServices API call.

Laid groundwork for Force.com platform by creating custom objects, fields, tabs and filled object data using Data Loader.

Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Tested applications by appending multiple components to a

Application and deployed applications from Sandbox to Production. Setup Audit Trail to gather information about Client usage.

Used refined global search in Lightning by developing Apex classes and Controllers.

Worked with Methods to insert and update records without re-directing users to a new record.

Worked with Visualforce Components to customize captions, headers and footers of a table and toembed a Standard list view of an object’s records.

Modified simple Workflows to incorporate Email Alerts and Field Updates.

Scheduled retrieval of report data to be used with Analytic Snapshots.

Defined permissions for Profiles and Administrative Permissions to grant/deny users access to the platform features.

Developed enrollment console and integrated it with Salesforce.com with using Force.com, REST based web services API.

Assisting in identifying, troubleshooting, and resolving defects encountered during various stages of the project delivery, including during the deployment and implementation of the solution in production environments.

Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using Force.com Explorer and validated the Code Coverage. Handled Salesforce Service cloud implementation and Sales cloud.

Integrated Salesforce.com with an external application using DocuSign based web services.

Created and used Email templates in HTML and Visualforce.

Migrated data from Excel files to SFDC using Data Loader and Data Import Wizard.

Environment: Salesforce.com CRM Application Platform, APEX Language, Lightning Components, S- Controls, HTML, JavaScript, SOSL and SOQL, Apttus CPQ Analytical Snapshot, GitHub, Force.com.

Pluris Inc, Framingham, MA Aug 2019 – March 2020

Salesforce Administrator/Developer

Responsibilities:

Working with management, strategic planning & Interacted with the end users to understand the requirements and documented them to proceed accordingly

Customized page layouts for different profiles and different record types based on the level of access the users should have.

Determine the impact on Client for each Salesforce upgrade from release notes and preliminary testing and sharing the changes with the business representatives and test and validate several changes and ensuring that the changes don't impact current configuration.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder for

developing the custom application.

Involved in Tracking and performed daily routine necessary applications such as merging duplicates,task assignments, maintaining and upgrading security permissions.

Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB.

Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX.

Used Salesforce.com Web services API to deliver custom functionality.

Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.

Wrote JavaScript’s to enhance look and feel of the Salesforce Custom Pages.

Developed complex validation rules, formula fields according to the application requirements.

Develop the lightning components and configure the application and platform in lightningexperience.

Created and maintained the email templates to be used in the Workflows, Auto Assignment Rulesand Auto Response Rules related to Lead Management module in Sales Cloud.

Written Apex Test classes to Unit Test Apex classes before checking in the code base in TFS and would be responsible/ fixing any build failures.

Developed with SOQL, SOSL, DML queries to fetch data from salesforce object model database.

Created process automation throughout the system using workflow rules, process builder. Ensured data integrity through the appropriate use of de-duping, loading and exporting tools.

Responsible for all units testing which also includes robust testing using assertion statements to ensure code always works correctly, even after deployment.

Manage the Salesforce sandboxes by performing refreshes, managing users, and creating and deleting sandboxes as needed.

Deployment from DEV to QA, UAT, Staging, Production and other prod copies using Force.com ANT tool, Mavens mate, Workbench.

Involved in using SFDX CLI to deploy code from sandbox to production org and deployed managed package into scratch orgs using SFDX Commands.

Responsible for source control and configuration management for managing source code in Bitbucket using SFDX-VisualStuido.

Imported and exported data from command line using Json Files in Visual Studio.

In-charge for complete salesforce development activities for the entire development and responsible for creating Unmanaged, Managed Packages and Uploading to SalesforceAppExchange.

Involved in setting up LMA (License Management Application) and COA (Channel Order Application) to maintain and submit licenses order to salesforce and troubleshoot the applications.

Responsible for Installing our salesforce Custom Application into Agencies and responsible forproviding the technical support, user guide for the customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Lightning, HTML, CSS, Workflow, Approvals, Custom Objects, Custom Tabs, Approval Processes, Eclipse IDE Plug-in, ANT, Maven, SFDX- Visual Studio Code, GITHUB/GIT, Git SourceTree, Jenkins, CI/CD, Sales Cloud, Service Cloud.

Zimmer Biomet, IN Nov 2017 – July 2019

Salesforce Administrator/ developer

Responsibilities:

Interact weekly with business units and business owners to understand business processes and key requirements, and proactively work to resolve client issues.

Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com.

Expertly design, develop and deploy custom objects, page layouts, custom tabs, components and Visualforce Pages, to suit to the custom needs of the application.

Attentively create custom fields, pick lists, dependent pick lists, and validation rules for the custom objects to better perform business functions.

Developed Apex classes with basic SOQL and SOSL queries and created Visual Studio to display Records, Fields, values.

Create Many-to-Many Relationships with Junction Objects to implement Roll-up Summary Fields to aggregate data from child records on the parent.

Develop Apex Classes for numerous applications and migrate them from sandbox to production after testing.

Implement numerous Apex Triggers to preform numerous custom database actions.

Use Data Loader to import and export the data into and from different Salesforce organizations.

Utilize Process Builder and Workflows to define related tasks, time triggered tasks, email alerts, and field Updates.

Create users, roles, and public groups and set up profiles, role hierarchies, sharing rules, object and field level security and record level permissions to provide shared access among different users and protect sensitive information.

Environment: Saleforce.com Platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Apex Data Loader, Email Service, Security Controls, Windows 2008, Test Scripts.

Intellect Design Arena Ltd, India Sep 2012 – Oct 2016

Salesforce Administrator

Responsibilities:

Involved in creating multiple analytical reports and report folders to assist managers to better utilize Salesforce as a Sales Tool; developed and configured various reports for different user profiles as per the organizational needs.

Performed day-to-day administrative tasks and addressed production support issues like unlocking/ re-setting passwords, modifying data, and creating reports.

Administered Salesforce CRM application for sales, marketing and support departments.

Worked with salesforce.com custom objects like accounts, contacts and solutions; planned new Salesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs.

Delivered support for salesforce.com maintenance and administration, including workflow, approvals and data cleansing.

Ensured data is protected and available to authorized users by customizing roles, hierarchies, profiles and share settings; identified and established sharing rules to restrict access to business objects such as opportunities, leads, and cases.

Interacted with users during testing and analysis, designed and executed test plans and delivered a quality solution.

Worked with different record types to setup page layouts based on profiles, used Apex Data Loader tool to perform DML operation using CSV files and used different deployment plans for each release and Sandbox refresh.

Environment: Saleforce.com platform, Agile–TFS, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in

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