Customer Service High School

Tonipau Edwards

**** ****** ******** **, *********, NV 89002-9805

562-***-**** *********@*****.***

Skills Summary

• Schedule management: Created weekly schedules for employees.

• Supervision: Acted as on-field supervisor, with guards checking in hourly.

• Site management: Conducted site checks every three hours to ensure guard reliefs for breaks.

• Operations management: Oversaw both office and field duties, including supervising other supervisors.

• Coordination: Organized staff meetings and scheduled necessary training classes to meet state guidelines.

• HR assistance: Assisted HR with bi-weekly payroll processing.

• Sales support: Oversaw the execution of sales processes.

• Disciplinary actions: Determined appropriate disciplinary actions for policy violations. Education

High School Diploma, Radford High School, 1999-2003 Certified Chef, Northwest Culinary Institute, 2012 LVN Certificate, Angeles Institute, 2016

Professional Experience

Manager

January 2010 – 2024

• Supervised 50-75 employees to ensure compliance with company policies both in-office and on-field.

• Gained extensive experience in office and field operations management.

• Promoted three times within the company to reach a management position and second in command.

Awards and Acknowledgements

• Employee of the Month (16 times): Received 16 certificates for outstanding performance and customer service.

• Client Acknowledgement: Recognized by clients for exceptional customer service.