Customer Service Representative

Aissata Ndiaye

267-***-**** *****************@*****.*** + Philadelphia, PA 19104

Summary "Dedicated and personable customer service professional with over 5 years of experience in

providing exceptional support and ensuring customer satisfaction. Proven ability to handle high-

stress situations, resolve customer complaints efficiently, and maintain a positive attitude. Skilled

in communication, problem-solving, and building strong customer relationships. Committed to

continuous improvement and delivering top-notch service."

Skills + Communication * Consultative Sales

+ Teamwork + Call Management

+ Administrative Support * Critical Thinking

+ Problem Resolution + Problem-solving abilities

* Complaint resolution

Experience 02/2021 - 11/2023

Customer Service Representative, Queen Be Hair Salon, Philadelphia, PA

Answered customer inquiries and provided accurate information regarding products and

services.

Provided excellent customer service to resolve customer complaints in a timely.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly

service.

Answered inbound calls, chats and emails to facilitate customer service.

02/2023 - 08/2023

Packing Machine Operator, Amazon, Jersey City, NJ

+ Verified that all materials are available for the packing process.

+ Reported any malfunctions or issues promptly to supervisors or technicians.

09/2021 - 11/2022

Security Officer, Soverign Security, PA

* Checked for safety hazards and took corrective action when necessary.

* Monitored surveillance cameras and responded to suspicious activity.

* Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

12/2020 - 02/2021

Packing Associate, CTDI, Jersey City, NJ

+ Organized and packed merchandise according to customer orders.

+ Performed quality control checks on all items prior to packing.

+ Reported any damaged or missing items during shipping process.

06/2016 - 03/2020

Customer Service Cashier, BA Market LLC, Philadelphia, Pennsylvania

* Greeted customers promptly and responded to questions.

+ Resolved customer complaints in a professional manner.

+ Informed customers about product pricing and answered questions regarding products and

services available in the store.

Education And

Training

06/2021

High School Diploma

Franklin Le, Philadelphia, PA

Social Work

Shippensburg University Of Pennsylvania, Shippensburg, PA

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