Data Entry Customer Service

KIMBERLY

MCCLAIN

480-***-****

********@*****.***

Buckeye, AZ 85326

CONTACT

SKILLS

• Relationship building

• Market awareness

• Organizational skills

• Attention to detail

• Telephone etiquette

• Cross-selling strategies

• Empathy and understanding

• Excellent communication

• Computer literacy

• Data entry proficiency

• CRM software expertise

• Conflict resolution

Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. PROFESSIONAL SUMMARY

Customer Sales Representative

Aline

Research Remediation Associate

Wells Fargo

Billing Customer Service Representative

Century Link

EXPERIENCE

April 2023 - Present

• Managed incoming calls, emails, and online requests from customers efficiently. Assisted families and placement agencies with locating Assisted Living, Memory Care and specialized living.

•

Achieved high sales percentage with consultative, value-focused customer

• service approach.

April 2016 - April 2024

Resolved escalated customer complaints through effective communication techniques.

•

• Utilized advanced problem-solving skills to troubleshoot issues with accounts. Developed effective strategies for resolving complex customer disputes quickly

• and professionally.

Provided excellent customer service by responding promptly to client requests and inquiries.

•

January 2014 - March 2016

Provided excellent customer service while responding to billing inquiries and resolving customer complaints in a timely manner.

•

Processed payments accurately according to established procedures while

• ensuring compliance with applicable laws and regulations. Performed data entry tasks related to updating customer accounts, processing refunds and payments.

•

Implemented strategies designed to reduce call wait times while maintaining quality standards.

•

License in Cosmetology

Hayward Cosmetology, California

English

Chabot College, California

High School Diploma

San Leandro High, California

EDUCATION

October 1993

August 1991

April 1988

Contact this candidate