It Helpdesk Support
Resume:
Douglas Rawson
+1-614-***-**** ******.*******@*****.*** Columbus, OH 43228
WORK EXPERIENCE
IT Helpdesk Support, Morgan Stanley
March 2022 - April 2023
• Provided IT helpdesk support services.
• Active Directory user/workstation administration.
• Virtual machine provisioning and administration.
• Automated ServiceNow, Excel and other reports using MS VBA and Python.
• Apple iPhone and Android mobile support.
Inside Technical Sales Representative, Brown Enterprise Solutions January 2017 - January 2020
● Matched customer needs with available technologies
● Discovered profitable suppliers and initiated business and organizational partnerships
● Collaborated with existing vendors to negotiate the pricing and availability
● Created and issued purchase orders to vendors and suppliers
● Coordinated logistics, shipping and handling
● Interacted with Peach Tree accounting system to create customer quotes and vendor purchase
● orders Company later migrated to VARCommerce and Quickbooks
● BASH shell and Python programming, system automation
● PDF to text file conversion and script creation to facilitate STS contract searches Business Owner / Administrator, IT Consultants of Ohio January 2003 - January 2017
● Windows and Linux server administration
● BASH scripting, server admin. automation
● C, C++, C#, Java, Python programming
● Hardware and software acquisition
● Implemented and installed software, hardware, networking equipment and cabling Douglas Rawson
Dublin, Ohio
******.*******@*****.***
IT Administrator / IT Analyst / Programmer/ Business Professional Professional Employment Experience
Inventory and Quality Control Specialist, Amazon
December 2011 - December 2011
● Performed inventory control operations to ensure that virtual inventory matched physical inventory
● Implemented problem solve procedures and solutions to reconcile inventory discrepancies
● AR (Amazon Robotics) Floor Manager – Certified to enter the AR floor and perform troubleshooting and repair on the robotic equipment IT Consultant / Network Analyst / Application Support, Air Force One January 2003 - January 2008
● Workstation and server administration and support
● Administer MS Windows and Linux servers
● Migrated all physical servers to Linux based, virtual platform
● Develop scripts to automate administrative tasks Senior Network Support / Application Developer, Campbell & Company January 1999 - January 2002
● Troubleshoot server workstation and network problems
● Network, Server, and Workstation Application Development (Windows NT 4.0)
● Development Environments
● Microsoft Visual C++ 6.0 (Win32 / MFC)
● Microsoft Visual Basic 6.0 / COM / DCOM
● MASM 6.11 / Hex Editors / Dis-assemblers
● Project Management / Documentation
● Network Support Software Development
● Windows NT Workstation and Server Troubleshooting
● Internet, Intranet, and Web Application Development
● Infrastructure Planning / Management
● Developed New Applications and Supported Existing In-house Code Base Other Relevant Professional Employment Experience
Network Support Analyst/Programmer,
Engineer / Service Manager, Great Lakes Gas Transmission Company January 1998 - January 1999
EDUCATION
Hillsdale High School
1990-1990
General Equivalency Diploma - GED
SKILLS
Active Directory, Amazon Web Services, Application Development, Application Support, Bash Shell, Debian, Documentation, Hardware, Hyper-V, Information Technology, Java, LAN, Linux, Machine Learning, Network Security, Project Management, Python, Scripting, Software Development, Sonicwall, SQL Server, Ticketing Systems, Troubleshooting, Ubuntu, Virtualization, Visual Basic, Visual Studio, WAN, Windows NT, Windows Server CERTIFICATION AND LICENSES
Valid Driver's License
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