System Administrator Tech Support

Salmoon Samuel

ServiceNow Certified System Administrator ITIL Certified Technical

Support/ Development Email: *************@*****.*** EXPERIENCE

Website Administrator Sal & Jay studio

From June 2023 - March 2024

● Designing and creating web pages. Implementing and maintaining the overall site layout and navigation.

● Updating and managing website content. Uploading and organizing multimedia content, such as images, videos, and documents.

● Providing technical support to users or customers experiencing issues with the website.

Senior Tech Support / ServiceNow Administration Infosys Ltd From 2021 - 2023

● As a Tech Support Agent, Create tickets, assign it to appropriate team members / myself.

Identify root cause of bugs & write tickets of observed bug behavior for engineers Resolved most issues during the first call and logged an extensive amount of documentation within ServiceNow for escalation if necessary Develop UI forms, fields, notifications, workflows, and JavaScript server/client code. Assist with implementation of ServiceNow and migration from Remedy Ticketing system to ServiceNow Track problems and incidents via ServiceNow Ticketing system

Worked with ServiceNow ITSM Processes Incident/ Problem / change Management / SDLC, reports, Dashboard management.

Worked with Project management tool JIRA.

SQL: Experience getting data through Basic SQL commands to create reports. UNIX: I have experience with some basic unix commands to update and install applications.

● Project: Cummins /Servicenow Development Project: Worked as a ServiceNow Developer, translated service catalog items and Notifications in German and Chinese.

●

Project: Charles Schwab

● Nice CxOne Platform: Provide admin support. Check user profiles, Troubleshoot access issues. Solve user technical Issues, Incident creation, Meet the SLA requirement.

Marketing Coordinator Hardrock, Atlantic City June 2018 - April 2020

● Data Entry, Signup New Member, Solve guest's problem related to their membership cards and related to their . Participate in Live Marketing Events like Slot Tournaments Bingo games.

Education / Certifications

ServiceNow Certified System Administrator Certification: Oct-2022 ITIL 4 Certification February 2022

Google IT Support Professional Certificate (Coursera) March 2022 Meta Front-End Development Professional Certificate

● Html / Css / Javascript / Git Github / Ui/Ux

Nucamp, Newark, NJ — Full stack Web Development Including HTML / CSS / Bootstrap / Javascript / React / Github/ VsCode

Nicon College of Commerce : Bachelor’s in Business Administration SKILLS

Website

Administration

Incident Management

Active Directory /

ServiceNow

Administration

Html / CSS / Javascript

/ UNIX / Linux

SQL /JIra

Github

Microsoft SharePoint

Marketing / Customer

Service

Portfolio Website:

https://salmoonsamuel.githu

b.io/Salmoon-resume/

Credly Link:

https://www.credly.com/users/sa

lmoon-samuel

Linkedin:

http://linkedin.com/in/salmoon

-samuel

Github:

https://github.com/Salmoonsamuel

718-***-****

Contact this candidate