Administrative Assistant Customer Service
Resume:
Nya Gillespie
**** ****** ******, *** *** Rockford, IL 61101 779-***-**** *************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Communication skills necessary to effectively deal with patients and healthcare providers.
Team player who understands the needs of the department in meeting its goals and deadlines.
Show sound judgment and good decision making when dealing with problems.
Microsoft Office Applications – MS Word.
Typing Speed – 44 WPM with 100% accuracy.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Medical Records Management CMS 1500 Claim Form Medicare Medicaid
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
WORK EXPERIENCE
Stay at Home Parent – Rockford, IL 07/2023 – Present
Homemaker
Ensure household duties are completed in a timely manner and manage household budget.
Coordinate medical care, meals, and social activities.
Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
Fair Oaks Rehabilitation Care Center – South Beloit, IL 02/2023 – 07/2023
Tax Aide
Answered patient call signals, assisted with activities of daily living, and prepared snacks.
Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promotes a caring environment.
Adhered to company policies and procedures and HIPAA regulations.
Stay at Home Parent – Rockford, IL 07/2022 – 02/2023
Homemaker
Invested in providing a stable environment for the family.
Provided care, discipline, and nurturing.
Showed strong leadership skills and managed budget.
Sun Valley Homes – Rockford, IL 04/2022 – 07/2022
Certified Nursing Assistant
Answered patient call signals and assisted with activities of daily living.
Gave reminders for medication or nutritional supplements and repositioned bedridden patients.
Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promotes a caring environment.
Pilot Flying J – South Beloit, IL 03/2022 – 04/2022
Deli Clerk / Customer Service
Greeted customers, answered questions, and assisted with selection and purchase of deli items.
Prepared food items and maintained high standards for freshness and sanitation.
Sold products by providing customers with information needed to make product-related decisions.
Stocked, maintained, and rotated products and displays.
Walmart – Beloit, WI 01/2020 – 08/2021
Stocker
Distributed and stocked merchandise throughout the store.
Ensured items were stocked in the correct location, displayed attractively, and rotated properly.
Kept accurate records of inventory, damaged items, and equipment.
Geronimo Hospitality Group – Beloit, WI 05/2019 – 09/2020
Housekeeper
Cleaned patient rooms and any other areas assigned in accordance with procedures.
Worked independently with minimal supervision and met established deadlines.
Promoted and engaged in proper safety and infection control practices.
Respected patient privacy and maintained confidentiality standards.
Volunteered for the After School Program at the Boys & Girls Club in Beloit, WI
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