It Support Project Management

VISHNU KUNNATHERI

*** ***** ****** ***** ***** **609

**************@*****.***

Contact No: +1-813-***-****

RESUME HEADLINE

Experienced IT Professional adept at managing technology operations in hospitality and other diverse industries, committed to elevating client satisfaction CORE COMPETENCIES / SKILLS

● System Administration: Windows Server 2012, Ubuntu, MAC, Linux,

● Network Administration: DHCP, DNS, WSUS, TCP/IP Protocol, HSIA, Troubleshooting

● Software Expertise: Opera, MICROS, FMC, Epicor,iScala, ERP, Symantec Antivirus, HP Data Protector, Microsoft Office

● Hardware Management: Printers (HP, Konica Minolta, Canon ), CCTV Systems (Hikvision, D-Link, Pelco), NITGEN Biometric Access Manager, Onity & Dormakaba Security Lock systems, Avaya PABX system,

● Project Management: Disaster Recovery Planning, Contingency Planning

● Vendor Management: IT Procurement, Telecommunications Systems

● Maintain logs and inventory of IT resources

PROFESSIONAL EXPERIENCE

IT Manager

Krishna Inn Hotel, Guruvayur, India

November 2022 – December 2023

● Managed comprehensive IT support for all hotel areas, ensuring proper computer systems.

● Provided technical support for hotel systems, including network, servers, workstations, and printers.

● Oversaw telecommunications systems and all hotel software applications.

● Managed IT department finances and vendor relationships.

● Maintain logs and inventory of IT resources

IT Administrator

Alseef Tourism Company (Multi-Property) -Plaza Inn Hotel Doha, Gulf Leasing Co. Doha,Qatar April 2019 – April 2022

● Provided comprehensive IT directions across multiple company properties., maintaining company infrastructure and inventory.

● Ensure daily operation of all installed systems, i.e. giving the system users the agreed system availability and quality of operation.

Projects Completed:

● Upgraded the Hotel Wi-Fi Infrastructure in a very cost effective way and thus improved the overall internet speed and the guest Wi-Fi bandwidth from 1 Mbps to 10 Mbps in each device

● Introduced Wi-Fi Load Balancer to the property

● Implemented Dell sonicwall 2650 Firewall in the property

● Upgraded all the Old Network Switches & Wi-Fi solutions (200 No.s) in the property

● Started the project of upgrading the Door lock system from Swipe Card system to RFID technology – ongoing project

IT Supervisor

Park Inn by Radisson Hotel, Duqm, Oman

January 2017 – April 2019

● Monitored systems, performed user support, and conducted regular data backups.

● Ensured guest high-speed internet service functionality and provided end-user assistance.

● Managed server room environment and hardware maintenance.

● Installed and configured applications and programs for end-users. Desktop Engineer

Saasvaap Techies Pvt. Ltd., Info Park, Kerala, India June 2015 – December 2016

● Conducted computer testing and provided Active Directory maintenance.

● Installed and maintained Windows and Linux operating systems.

● Troubleshoot hardware and software issues for customers. EDUCATIONAL QUALIFICATION

● Bachelor of Technology in Information Technology from Anna University – 2015, Chennai, India

TRAINING

● Completed Course on Microsoft Certified Solutions Expert (MCSE) in Exchange Server from India Option Pvt. Ltd. India

● Completed Course on Cisco Certified Network Associate (CCNA) in Routing and Switching from India Option Pvt. Ltd. India

● Completed Course on CompTIA Security plus from Blue Shell Technologies Pvt. Ltd. India

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