Active Directory It Service

Brent Walker

**** **** **** **** ***** Apartment C Indianapolis, IN 46240 317-***-**** ***************@*****.***

Objective

I am looking forward to joining a team at an organization that will benefit from my years of experience in IT administration and end-user support

Relevant Skills

Active support of Windows operating systems (2000-Windows 10) and MS Office Suite, as well as remote assistance (RSAT), as I’ve been been in IT service since 2000; knows when a problem needs to be escalated

Working knowledge of Windows 2003/8/12 Server, Exchange, WSUS, SCCM, and Active Directory

Working knowledge of enterprise-wide deployment/maintenance of anti-virus (McAfee, Symantec) and network products (Dell SonicWall, NetExtender VPN, Barracuda spam filter and backup)

Extensive experience with deskside support, remote support, as well as network administration (including servers, network printers etc.)

Extensive experience with both asset-management and trouble-ticket systems (Track-IT, Autotask, and ServiceNow)

Working knowledge and experience with networking protocols (TCP/IP, DNS, DHCP, etc.), as well as WAN technologies (Cisco Meraki)

Mobile device support (tablet and phone – Android and iOS)

Experience

THE STATE OF INDIANA 8/20/23 - 9/2023

Workstation/laptop refresh technician

SYSTEMS SUPPORT TECHNICIAN ORTHOPEDICS INDIANAPOLIS 2/2019 – 6/2023

Remote and in-person support of end users issues throughout multiple sites. Imaging new technology via SCCM, inventory management, interaction with vendors for warranty work Experience with Active Directory/Exchange, and Office 365, as well as VPN clients (VMWare, Cisco, Palo Alto Global Protect). Experience with Cisco Unity/CUCM, as well as co IP Communicator

FIELD SUPPORT SERVICES CDI FOR IBM ( CONTRACT) 8/2018 - 11/2018

Re-imaging/refreshing both desktop and laptops (utilizing SCCM) for a large healthcare company, as well as assisting with end-user support

SYSTEMS SUPPORT ANALYST MODERN INFORMATION SOLUTIONS 12/2013 - 5/2018

On-site full-time support for approximately 75 users at a local law firm. Responsible for daily break/fix (servers, desktops, laptops); maintenance, updates, resolving trouble tickets, hardware/software issues (including Windows 7-10 upgrades) and all other duties as assigned. Also responsible for deskside and remote assistance, DVR/IP camera setup and monitoring, mobile device support

FIELD TECHNICIAN S AND R RESOURCES (CONTRACT WITH IOT) 7/2012 - 7/2013

Worked with IOT (Indiana Office of Technology) with refreshing desktop and laptops (Windows XP to Windows 7) at various state facilities, (Dept. of Corrections, Indiana State Police, etc.)

Assisted users with any post-migration concerns (i.e. data loss, new operating system environment, etc.)

Installed and tested functionality of proprietary software

OFFICE COORDINATOR DUKE ENERGY (CONTRACT) 6/2010 - 4/2012

Responsible for updating GIS (Geographic Information System) database when field changes occurred in the service area electrical grid

Liaison between service and builders when new service was needed to new subdivisions

Acted as in-house technical support for users (i.e. mapping drives, installing network printers, general IT and MS Office questions)

OFFICE COORDINATOR PREMIER RESTORATION SERVICES 9/2004 - 9/2008

Front/back-end office management, reporting directly to the president of the company

Prepared damage restoration (fire/water) estimates

Accounts payable/receivable (QuickBooks)/payroll and HR

Designing of marketing materials (MS Publisher), website development

Established profit/loss statements to provide to management

Customer service, as well as assisting with major restoration projects

INFORMATION TECHNOLOGY MANAGER MIKE’S CARWASH 8/2002 - 6/2004

Responsible for in-house network (servers/workstations), in-house user support (resolving hardware/software issues)

Responsible for 28 sites over 2 states, infrastructure and end-user support

Installed and configured DVR cameras and software

Education

Microsoft Network Administration Indiana Business College Degree

Microsoft Certified Systems Engineer Microsoft, Inc.

Pre-Medicine Studies IUPUI

REFERENCES AVAILABLE UPON REQUEST

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