Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Chefor Nchinda

*************@*****.***

Tell: +1-832-***-****

CAREER OVERVIEW

Customer service representative with over two years’ experience of telephone services. Service-oriented, customer-focused professional offering the ability to quickly access and address client needs. Have skills in a variety of accounting such as account reconciliation, handling customers complaints and maintaining a positive and friendly disposition. Hoping to use my skills and experience to attain employment in a customer service representative role in your organization.

SKILLS

• High customer service standard.

• Conflict resolution proficiency.

• Troubleshooting skills.

• Strong communication skills.

• Computer knowledge.

• Strong problem solving ability.

• Strong attention to details and the ability to multitask in a fast-paced environment under pressure.

• Active listening skills.

• Fraud detection and prevention skills using FALCON.

• Business and credit card operation skills.

ACCOMPLISHMENT/WORK EXPERIENCE

Customer Service Representative 10/2021 to present.

U.S Bank, Houston Texas.

• Answered telephone calls from clients on daily bases.

• Provide accurate and appropriate information in response to customers inquiries with regard to their claims and benefits in a timely manner and accurate fashion.

• Work as a team to resolve client anxiety and frustration in a professional manner.

• Built customer loyalty by placing follow-up calls for customers who reported account issues.

• Formulate effective problem resolution options and tackle customers’ issues with a wide perspective and enforced service center policies, procedures and quality assurance measures to prevent loss of key accounts.

• Provide ongoing feedback/reviews to the manager to continually improve our process.

EDUCATION

• University of Bamenda/Teachers training College - North West Region of Cameroon 2010 - 2013.

DEGREES

• Diploma: Secondary and High School Teacher’s Diploma in Geography and History.

OTHER EXPERIENCES

• Teacher: Taught Geography and history in Government High School Njikwa - North West Region of Cameroon; 2014 - 2018.

• Amazon: Warehouse Associate; 2019- 2021

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