Customer Service Pharmacy Technician

Ericka D. Burney-Hawkins, MSSA, QMHS

330-***-**** ********@*****.*** Akron, OH 44306

Professional Summary:

Social services professional with strengths in customer service, care plan creation and implementation, and assessment and referral of therapeutic needs of persons served. Fluent in community resources available to assist individuals and families with meeting their medical and daily living needs. Exceptional case management experience used to ensure follow through of persons served when helping them to overcome significant mental, physical, and socio-economic issues. Careful adherence to privacy practices when speaking in person, by phone, via e-mail and when documenting case notes of persons receiving services. Prior experience having worked as a Pharmacy Technician at Akron City Hospital.

Skills and Qualifications:

• Care Plan Creation • Medicaid/Medicare expert • HIPAA Compliance

• Care Coordination • IOP and DIP • Extensive Customer Service

• Regulatory Compliance • Microsoft Office Suite • Public Speaking Expert

• Medical Technology and

Terminology

• Small and Large Group

Counseling

• Crisis Intervention

Expert/Violence Prevention

Employment History:

Happy Hearts and Healthy Hands Childcare and Education February 2010-June 2024 Owner and Educator Akron, Ohio

• Provided childcare to children ages 3 months to 12 years

• Licensed by the State of Ohio to provide childcare for 6 children each shift

• Provided nutritional meals, snacks, and age-appropriate lessons daily

• Strong organizational, communication, public relations, computer, and interpersonal skills

• Ability to implement policy and procedures according to the Ohio Type B Childcare licensing guidelines

• Accepted and respected differences in children, parents, and coworkers

• Managed instructional delivery based on the State of Ohio Department of Education

• Maintained high quality childcare standards based on developmentally appropriate practices

• Oversaw the staff hiring process and orientation

• Provided supervision and annual performance evaluations for all childcare staff

• Developed and managed a budget over six figures for the center and establish controls to assure that the center adheres to ODJFS guidelines

Akron Public Schools Office of Drug/Violence Prevention September 2009-November 2010 Bullying Prevention Specialist Akron, Ohio

• Provided small ad large group counseling/presentations, individual and classroom guidance in the area of bullying behavior

• Developed a plan with the program manager that built principals and a specialist team to provide bullying prevention services Devoted Care May 2009-May 2011

Human Resource Director Akron, Ohio

• Recruited and hired agency staff

• Developed performance management improvement systems

• Developed and implemented employee orientation, training, agency policies, organizational structures, and documentation

• Managed employee and community communication

• Administer compensation and benefits structure

• Provided employee counseling services and acted as agency compliance officer

• Representative for employee safety, welfare, wellness, and health Pressley Ridge September 2008-October 2009

Clinical Therapist Cleveland, Ohio

• Provided therapy to adolescents and youth who were placed in therapeutic foster care

• Documented notes and provided diagnoses under supervision Oriana House Inc. October 2006-October 2008

Treatment Counselor Akron, Ohio

• Facilitated IOP/DIP and aftercare drug and alcohol treatment groups Certified Help Me Grow Service Coordinator August 2002-October 2007 Children’s Hospital Medical Center of Akron Akron, Ohio

• Provided HOME, DENVER, NCAST, ASQ, VISION and PEACH assessments to determine if the child was in the right stages of development

• Provided weekly visits to parents with children ages 0-3

• Recommended types of therapy for children who were behind in development

• Worked with the parents to them reach their educational goals to help then become more employable

• Certified NCAST (Nursing Child Assessment Satellite Training Education:

Case Western Reserve University Cleveland, Ohio

Master of Science: Social Administration

Capital University Columbus, Ohio

Bachelor of Social Work

University of Akron Akron, Ohio

Associate of Applied Science: Community Service

Professional Affiliations:

Current: Citizens Police Oversite Board Member: The City of Akron 2024-2027

• American Association Services Coordinators-Member 2/2021-present

• Board Member 2008-2010-Fair Housing Contract Service

• Delta Sigma Theta Sorority Incorporated-Financial Member/Akron Alumnae Chapter

• Akron AIDS Collaborative-Volunteer and Member 2001-2007

• Summit/Portage Regional Advisory Group-Co-Chair 2004-2005

• Akron Health Department HIV/AIDS Collaboration-Member 2004-2005

• Phi Alpha National Social Work Honor Society (Upsilon Chapter)- Member 1999

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