Customer Service Data Entry
Resume:
Virginia Prescott
To obtain a full time position
Mississauga, ON L5B 4B9
*****************@*******.**
Motivated Department Supervisor/Sales Associate with 20+ years Customer Service experience. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environments. Work Experience
MET - Merchandise Execution Team
The Home Depot - Mississauga, ON
December 2020 to Present
• Organize, straighten and clean shelves, signage and products
• Build and maintain display material & signage
• Price changes/labeling
• Stocking merchandise
• Maintain positive working relationship with co-workers and provide strong customer service Department Supervisor Lumber and Build Materials
The Home Depot - Mississauga, ON
January 2020 to Present
• Coordinate and supervise department activities to achieve desired objectives.
• Review and revise workflow to improve operational efficiency.
• Identify areas of improvements and concerns to Department Manager.
• Monitor daily activities of department staff and provide guidance whenever needed.
• Address employee grievances and maintain positive and safe working environment for employees.
• Develop best practices to ensure quality and productivity.
• Provide job trainings to employees to improve their technical skills.
• Evaluate staff performance and provide feedback for improvements.
• Analyze department issues and provide appropriate corrective actions.
• Determine resource requirements and perform resource allocations to execute assigned work on-time.
• Assist in employee recruitment, orientation, promotion, retention and termination activities.
• Maintain department records and generate routine and ad-hoc reports for management as requested.
• Ensure department staffs follow standard operation procedures.
• Follow and enforce company policies and procedures.
• Maintain timesheets of employees and approve leaves for employees as needed Department Supervisor Electrical and Plumbing
The Home Depot - Mississauga, ON
March 2019 to December 2019
Lumber Associate (Full-Time)
The Home Depot - Mississauga, ON
May 2018 to March 2019
Ask open ended questions about customer's projects in order to determine their needs and level of expertise
Ability to multitask
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Maintain the in-stock condition of assigned areas, and ensure that it is clean and safe
Maintaining Price and Label changes
Bay Maintenance
MET - Merchandise Execution Team
The Home Depot - Mississauga, ON
February 2018 to May 2018
Organize, straighten and clean shelves, signage and products
Build and maintain display material & signage
Price changes/labeling
Stocking merchandise
Maintain positive working relationship with co-workers and provide strong customer service Tool Rental Associate and various departments
The Home Depot - Mississauga, ON
May 2017 to February 2018
Rents tools and equipment to customers: Suggests tools or equipment, based on work to be done.
Prepares rental contracts and quotes rental rates to customer.
Close contracts for customer via payment from credit card, debit or cash
Starts power equipment to ensure performance prior to issuance to customer.
Computes rental fee based on hourly or daily rate.
Cleans, lubricates, and adjusts power tools and equipment. MET Recovery Team
The Home Depot - Etobicoke, ON
September 2016 to May 2017
Packdown support to speed up recovery from the current day's sales
Purging and organizing overheads
Responsive packdown to out highest penetrating PRO Classes in store
Helping Customers with their needs and finding the product in the proper manner Receptionist/Office Assistant
Accu-Metrics/Viaguard DNA Testing Centre - Toronto, ON May 2015 to September 2016
Answered phones and assisted callers by providing information or directing call to others
Informing Clients of there Paternity test result as well as helping the walk-on clients with the test they are coming in for i.e.. Drug testing, immigration and so on
Arranged appointments and meetings
Office services as required by computer task - Microsoft Office application
courier and tracking/ shipping and receiving for all orders to and from clients
collect and distribute mail
returns and credits
Overnight Replenishment
Canadian Tire - Toronto, ON
May 2014 to April 2015
Fill products according to established procedures and policies
Use computer/RF equipment to read product-specific info, identify errors and reconcile inventory discrepancies
Maintain warehouse order and neatness
Reconcile inventory differences
Prepare merchandise for filing
Fill merchandise onto floor and into storage according to established procedures
Handle dangerous goods and hazardous products according to established procedures
Follow Company, store and department procedures
Follow store Health and Safety program and observe provincial occupational Health and Safety regulations
Report any observed or potential hazards immediately
Participate in meetings and all training, as required
Complete any additional tasks as assigned
Major Requirements and Competencies
Knowledge of warehouse and store layout
Office Assistant/Medical Records, Clerk - Contract Cota Inspiring Change - Toronto, ON
July 2013 to July 2014
• 1 year contract with the Ontario Works Program. This program is called Investing in Neighborhoods. Working with a wide range of services to adults living with serious mental illness, geriatric mental health conditions, acquired brain injuries, developmental disabilities and dual diagnoses.
• Assumes reception coverage duties on a rotating basis
• Assists in mailing, retrieving, and distributing internal mail and packages via Canada post, Purolator, and local courier
• Assisting all departments with various projects
• Responds to general inquiries regarding COTA Health’s programs and services
• Redirects crisis calls (i.e. client in crisis needing immediate attention) to an appropriate clinical manager when necessary
• Receives and routes referrals for a variety of COTA Health programs and services, as applicable
• Receives requests for and organizes the shipping/retrieval of health records to/from off-site storage, as necessary
• Organizes client records upon discharge, ensuring that the records are complete
• Scans hard copy health records and other documents into the electronic health record (where applicable) and processes the discharged record per internal protocols
• Ensures confidentiality of client, employee and COTA Health information is maintained at all times Receptionist
West Wind Pictures - Toronto, ON
2005 to 2011
Answered phones and assisted callers by providing information or directing call to others
Maintained written and electronic calendars as well as boardroom bookings
Arranged appointments and meetings
Office services as required by computer task - Microsoft Office application
Maintaining petty cash
Mail out and courier dvds to clients and requests from participant's from TV episodes that have been filmed by our production team.
Administrative Assistant
CIFFA - Toronto, ON
2002 to 2005
Answered phone and assisted callers by providing information or directing call to others
Entered data and compiled records and reports
Tabulated and post data in record books or in computer files
Registered students in Access database/Word/Excel, updates data, monitors registrations
Prepared, issued and sent out receipts, bills policies, invoices, statements expense vouchers, and cheques, certificates.
records information onto paper or computer file such as Access, Excel, QuickBooks, and Word
Processed accounts payable, updated accounts receivable and reconciling bank statements
Sending out Student the books and workbooks via courier ie. Purolator, FedEx and locate Courier. Education
Diploma in Medical Office Assistant
Medix School - Toronto, ON
2012
Diploma in Business Administration
The Toronto school of Business - Toronto, ON
2003
Skills
• Customer Service
• Inventory
• MS Office
• Microsoft Office
• Microsoft Word
• training
• Word
• Team Building
• Cash Handling
• Communications
• Microsoft Excel
• Time Management
• retail sales
• Scheduling
• Receptionist
• Administrative Assistant
• Billing
• Outlook
• Merchandising
• Payroll
• QuickBooks
• Planograms
• Accounts Payable
• Account Reconciliation
• Accounts Receivable
Languages
• English - Advanced
Certifications and Licenses
Food Handler
2015 to 2020
Groups
Indigenous status
Present
Additional Information
SKILL SUMMARY
Phlebotomy Certificate
Excellent computer skills: Microsoft Office (Word, Excel, Power Point) OHIP billing, AbelMed, Transcription, electronic Batch Record
Internet, keyboarding skills 60+ wmp & Quickbooks
Follows direction and handles multiple tasks in an efficient and timely manner
Clean, organized, work independently with little supervision and excellent attendance record
Contact this candidate