Technical Support Engineer Iii
Resume:
Randy S Carlin
Vero Beach, Florida
Objective: Motivated professional offering extensive hands-on experience seeks opportunities for comprehensive technical involvement and career advancement in the telecommunications industry.
Current Experience and Qualifications: 1972 - 2010
Field Technical Engineer III (senior level) Ericsson Services Inc, (T-Mobile), formerly Sprint, formerly Nextel Communications
Responsibilities:
Operation and maintenance of 80+ iDen & CDMA cell sites as well as in building solutions in Queens County (NYC) and Long Island New York.
Monitor cell statistics and respond to cell site outages/blocks/dropped call issues
Troubleshoot interference and other noise floor issues
Perform new site turn-ups and assist operations support on cell room re-designs/expansions
Perform T-1 augments to support capacity growth and T-1 testing
Deploy microwave communication links for T-1 backhaul and/or recovery efforts
Test transmission lines and antennas
Assign clusters to Field Technicians, update databases of the changes in assignment
Monitor cell site outages and modification tasks for a sub-market, dispatching o corresponding technician
Provide technical support as required to drive task to completion
Respond to customer service tickets
Perform drive tests
Deploy C.O.W. (Cell On Wheels) for emergencies or special events
Perform hardware audits for asset tracking of BTS and EBTS equipment
Specialties include deployment of microwave communication links for T-1 backhaul, T-1 testing and antenna line system sweeps
Train and mentor junior technicians
Other experience and qualifications
Project management – Responsible for high-budget projects with workforce up to 20, completed data and fiber optic communications network project for major university in25% of the estimated schedule
Corporate management – Managed and established new communication department in support of 750+personnel and a customer base of 200,000+ Directly supervised 20 production employees exceeding corporate quotas while maintaining supporting documentation
Budgeting and Finance – Prepared annual projections and justifications for corporate budgets and cost-benefits analyses for design and purchase decisions
Installation – Primary customer support for satellite communications, major telephone, paging and voice message system nationwide. Satellite television system in residential, commercial and hotel settings
Communications – Full technical responsibilities for design, layout and implementation for voice, data and fiber optic systems including adds, moves and changes in major corporate settings
Video Teleconference Systems – Installations and upgrades of state-of-the-art V TEL and PICTURE TEL conferencing systems for major healthcare institution in New York tri-state area
Satellite Communication Systems – Responsible for all phases of implementation from feasibility, site survey design and installation of privatized networks to serve corporate users including financial institutions, hospitals, hotels/restaurants, automotive dealerships
Facilities Design – Responsibilities for site surveys, physical layout, equipment selection and placement
Liaison – Coordinated LECs, subscribers, vendors, construction contractors engineers and corporate management
Troubleshooter – Phone and onsite support, and experience in satellite communication, multiple paging, voice and data communications systems, a prototype weather system
Preventative Maintenance – Established tracking systems for field and laboratory equipment repair cycles and performed routine maintenance functions
Unscheduled Maintenance – Fault isolation and dispatched appropriate personnel and equipment
Telephone Systems – IA2; and PBXs: OKI-128, OKI-256, Focus 2, Focus Elite, TIE 2260 Business Systems, Northern Telecom SLI-N, Eagle
Paging Systems – BBL Systems IIIR and VI, VRS, DSS-3, MTX 200, DLM, Alpha Module, Motorola PURC 5000 and base and mobile radios
Security Clearance – Performed technical services on military installations under Top Secret security clearance
QA Compliance – Subsystem-to-final assembly testing in accordance with Defense QA/QC requirements on navigational and RADAR systems supplied to all military branches
Geographic diversity - provided technical support and interface to national and international users
Certifications
Fiber Optic training for installation and testing 1993
BBL Seminares for System IIIR, MTX. VRS. 1985 – 1987
AT&T Seminars for WATS, Voice and Data 1982 – 1984 Systems
Anritsu Certified Line Sweep #F006215E
FCC Technician Class Amateur Radio License (WB2ALM)
Education
1976 Grumman Aerospace Training Center, Bethpage NY Electronics Technology (3.5 GPA)
1972 John F Kennedy High School, Plainview NY
Membership
Society of Cable Telecommunication Engineers
Interests
Active member volunteer Plainview Fire Department for 45 years
Haz-Mat training and service
Large-scale radio-controlled boats and cars; FCC Tec
References available on request
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