Risk Assessments Internal Audit
Resume:
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INTERNAL
Zohaib Qudrat
Head Assurance
Karachi, Pakistan 75500
**************@*****.***
Reliable Risk & Governance Specialist with abilities of bringing operational efficiency, effective governance, and process oversight. Outstanding communication, active listening, and quick learner. Physically fit and adaptable with the capability to work in various work environments. Skills
Risk assessment tools and Techniques
Excellent
Statistical and Qualitative Analytics
Excellent
Proactive & fast-paced
Excellent
Assertive & Courageous to raise/escalate issues
Excellent
Work History
01-2018 - Current Head Assurance
Standard Chartered Bank Pakistan
• Establish Risk Management plans and executed process reviews to validate adherence to established processes and operational risk standards. Lodgment of the internal audit and Regulatory findings for reporting, monitoring till risk remediation.
• Validate the rectification status of Group Internal Audit and Regulatory findings.
• Collect and analyze data to measure effectiveness and to improve the operational efficiency, finalize risk assessments and effectiveness of risk & control management, governance, and oversight of processes.
• Management of governance forums to ensure the oversight of the corrective action plans of the open/overdue issues.
• Ensure timely and accurate provision of data relevant committees and forums (including Board Audit Committee).
• Monitoring and reporting of risk assessments (e.g., CSTs, KCIs, Peer reviews audits, risk assessments etc.) and their outputs to ensure
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INTERNAL
oversight. Ensure escalation mechanisms are in place and working effectively.
• Support Units to manage internal audits, external audits and regulatory requirements.
03-2015 to 12-2017 Manager Risk & Controls
Standard Chartered Bank Pakistan
• Review of policies and procedures to identify and address risks in the organization's services and processes.
• Conducts risk assessments (CSTs/KCIs), collecting and analyzing documentation against documented Group and regulatory standards.
• Reviews and assesses risk management policies and protocols; makes recommendations and implements modifications and improvements.
• Conducts deep dives, drafts, and presents risk reports and proposals to executive leadership and senior staff.
02-2014 to 02-2015
02-2012 to 01-2014
10-2009 to 01-2012
Analyst Client Due Diligence
Standard Chartered Bank, Pakistan
• Performing client due diligence reviews on potential clients in accordance with Group and Regulatory policy and procedures.
• Navigate public databases and internal systems to identify & verify due diligence information.
• Identify missing/incomplete CDD documentation and remediate as appropriate.
• Manage personal workloads to ensure queues of work and escalations are dealt with in timely manner.
Supervisor Account Opening/Maintenance
Citi Bank, Pakistan
• Review/Approval of account opening and maintenance documents and end to end processing.
• Coordination with Central Bank Inspection Team & Group Audit Team.
• Coordination with Technology Teams for system development and enhancements.
• Review and updating of Operation Manual for Account services Unit to align the processes with Central Bank Regulation and Group Policy.
Customer Relationship Manager – Branch Banking
Citi Bank, Pakistan
• Managed a team of officers responsible for handling customer transactions/queries.
• Contacted clients regularly to perform customer service surveys and cross sales.
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INTERNAL
10-2006 to 09-2009
• Preparing of withholding tax certificates and balance / reference certificates for the clients.
Officer Customer Loyalty Unit
Citi Bank, Pakistan
• Co-ordination with different units for Credit card customers’ issues.
• Offering persuasive promotions to customers.
• Preparation of various MIS and reports.
• Handling of cases regarding Limit Enhancement, False Transactions and Service Charges.
• Responsible for achievement of monthly Targets.
Education
2004 to 2006 Bachelor of Commerce: Banking & Finance University of Karachi - Karachi
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