Active Directory It Operations
Resume:
ASHAN ASLAMI
Finnian Way, Dublin, CA *****
Email: *****.******@*****.***
EDUCATION:
Georgia State University, Atlanta, GA, Bachelor of Business Administration (CIS)
Skills: System Administration·IGEL Workspace VDI (Virtural Desktop Infrastructure) IGEL UMS (Universal Management Suite)· Root Cause Analysis · DNS · DHCP · VLAN · Pulse Secure & Global Protect VPN· Infrastructure · Microsoft Azure · Active Directory · Office 365 · Windows 10 & 11 Migration, Imaging PC OS Windows Server · Microsoft Intune · CITRIX VMWare · Microsoft Exchange ·Microsoft Endpoint · Configuration Manager · Azure Active Directory · Endpoint Security · MDM Mobile Device Management · Microsoft Server Support · Software Deployment · Network Administration · Network Troubleshooting, AVAYA · Ring Central · Voice over IP (VoIP) TeamViewer · Crowdstrik Symantec · Endpoint Encryption and MS Teams
EXPERIENCE:
IT Field Service Technician
Hill Physicians Sept 2023 – 03/2024
San Ramon, California – On-site project
Deployment of Windows 10 to the conference rooms, training rooms, troubleshoot peripherals, laptops, desktops, conference and training rooms and resolve users daily IT issues
VDI (Virtual Desktop Infrastructure) oversee deployment, migration
Assist users with issues during the migration, ensuring seamless VDI
ServiceNow/Jira ticketing system, email, phone and establish support for local and remote users
Support and deploy IGEL WorkSpce hardware, software, Cirtix VDI desktop upgrade using
IGEL UMS (Universal Management Suite)
Successfully deployed and configured virtual desktops, laptops using Citrix Vmware Horizon
Planning, deploying, upgrades, administration of Exchange, VMWare and Citrix
Daily IT operations, contribute to ongoing projects, upgrades, actively participate
Laptops for onboard employees, creating badges, offboarding, disable badges
Responsible for daily IT operations, systems support and network support
IT Asset Management hardware, software, maintain inventory and E-waste
IT Site Support Engineer
Thermo Fisher Scientific Aug 2018 – July 2023, Pleasanton, CA
Manage, support Windows 10, Win 11 AZURE and Office 365
Responsible for daily IT operations, WAN/LAN, VOIP, WiFi
Diagnoses, troubleshoots, repair of laptops and desktops
Active Directory administer network drives permission share folders and domains
Windows 10, and Win 11 deployment, data migration and backups
AZURE AD, implementation and Microsoft Intune, Auto-pilot
SCCM data migration hardware, software, desktops, laptops deployment
Active Directory enable, add, delete, change users and groups permission
ServiceNow Incident Management, order software, hardware and resources
VLAN port assignment activation WIFI, VPN, DHCH and DNS
Onboard new employees, off board terminated and collect assets
IT Asset Management hardware, software, maintain inventory of E-waste
Bitlocker encryption installed on Windows different devices
MS Outlook, MS Teams, Office365 configuration and troubleshooting
Active Directory adding PCs and users to domain DNS
Assist users in conference and training rooms for meetings
RAM upgrades for instruments, laptops, desktops, and repair
Troubleshoot hardware, software remote clients via TeamViewer
Network admin enable activate ports, switches and Access Point
Support security apps Symantec Endpoint Encryption and Crowdstrike
Image, deploy PCs and restore client’s profile in Cloud based OneDrive
Manage inventory of old hardware and coordinate e-waste with vendor
Active Directory grant access to shared folders in different users and regions
Deploy and setup of Microsoft Device Management Intune users enrollment
Knowledge of macOS and Apple products
MS Teams phone, AVAYA desk phones configure and setup VOIP
Preparing and manage machines with Citrix and VMWare for remote clients
IT Support Technician
Zeiss Innovation Center, Dublin, CA, July 2015 – June 2018
Manage daily operations of the IT department and users
Coordinate IT support for in-house, filed employees & contractors.
Protect customer’s data from outside infiltration.
Troubleshooting & support of SCCM servers running Windows server
Troubleshoot hardware, software issues in-house & remote users
Equipment refresh, upgrade and changes within the IT dept
Enable, Add, delete, change users, groups & permission via AD
Provide orientation to users how to operate software & PC
Ability to fill multiple roles simultaneously
Installation, configuration & ongoing hardware & software
Offer daily operations and systems support to personnel
Verify functionality of hardware & software using a checklist
Assist employees with computer problems & answer questions
Ensure security and privacy of the networks and PC systems
Image, deploy PC to appropriate domain, restore client’s profile
Configure, upgrade CPU and memory
PG&E, Hayward, CA 05/2012 - 3/2014
Computer Support Field Analyst
Technical solution, planning, testing and meeting client’s requirements
Opened, closed, keep an accurate records of trouble tickets in BMC Remedy
Project Management of mass imaging, deployment and implementations
Schedule with clients, image the desktop/laptop back up client’s profile
Provide support to Win7 support for local and remote users
Add, delete, change users, groups & permission via Active Directory
Imaging/refresh, migration of data from Windows XP to Windows 7
Upgrade all server rooms, payment centers, Service Center and Kiosks
Perform data recovery on failed hard drive
Mobile Computing Tablets, IPad, IPhone and Smartphones
Diagnoses and troubleshoots problems with PCs/laptops, software
Troubleshoot communications devices, servers and network connections
Backup client’s data using USMT tool, restore the data, install application
Resolved network connection and network printer issues
Erase all data storage from the client’s machine before sending back
Image, deployed the PC to appropriate domain system, restore client’s profile
Go thru Windows 7 tutorials with the clients and the location of apps and Docs
Contact this candidate