Customer Service Representative
Resume:
Brandy Miller
Ready to learn and work!
Hamilton, OH 45013
******************@*****.***
I love working with individuals from all walks of life. Customer Service is what I love to do, if I can help in any way I do, and I enjoy every moment of it. I am a very hard-working dedicated person in all that I do. Most of my jobs are contracted or seasonal, but I am now wanting an amazing place to be able to work for many years to come and in the far future to retire from. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tax Preparer
H&R Block - Hamilton, OH
November 2023 to Present
This is a seasonal position. I Prepared Federal, State, and City taxes, handling basic tax questions and issues, office work also,
Remote Customer Service Representative
Cornerstone Brands - Hamilton, OH
August 2022 to Present
I take calls remotely from customers that are having issues with the orders that have put in or has received. I am the first person to see if I can handle the situation or if it has to go further. Remote Customer Service Representative
Abacus (Luxottica) - Mason, OH
April 2023 to January 2024
This was a contract job. I Answered customer calls pertaining to orders placed and to be placed, data entry, handling logistics issues, looking up insurance benefits and applying them to orders, Office Manager/Secretary/dispatch
Sears Remodling and Construction - Hamilton, OH
June 2001 to March 2020
Office Manager, faxing, printing, ordering, scheduling, answering calls, dispatching workers,payroll Pick Packer
Cornerstone Brands - Fairfield, OH
September 2018 to December 2018
This was a seasonal job.Picked and packed customer's orders had to pay attention to detail and other info Tax Preparer
Liberty Tax Service - Hamilton, OH
December 2017 to February 2018
Answering customer calls, data entry, Taxes filed with Federal/State/City government tax department, applying for financial items,
Engagement Specialist
Star Tek (Sprint) - Hamilton, OH
April 2017 to September 2017
This was a 6 month contract job.I worked in a call center for Sprint retentions CSR - Customer Service Representative Supervisor
Walmart
June 2016 to March 2017
Customer Service Representative/Collections Agent Call Center(small) CheckSmart Financial, LLC
October 2015 to June 2016
Applying and reapplying loans, preparing tax returns, doing tax returns state and federal for personal and small business,cashing checks, collections, bill payments, insurance payments and agreements, Western Union, money orders,
Store Manager
Family Dollar
March 2009 to October 2015
Education
Associate's Degree in Medical Coding and Billing
Ultimate Medical Academy-Clearwater - Clearwater, FL March 2024 to Present
GED
D Russell Lee
Skills
• Microsoft Office, Data entry, Order Entry, Customer Service, Collections (10+ years)
• Call Center
• Customer Service
• CSR
• Customer Care
• Tax Experience
• Store Management Experience
• Accounts Payable
• Retail Management
• Accounts Receivable
• Financial Report Writing
• QuickBooks
• Cold Calling
• Cash handling
• Loan processing
• Bookkeeping
• Office Management
• Account Reconciliation
• Management
• Bank Reconciliation
• Payroll
• Addiction counseling (Less than 1 year)
• Sage
• Auditing
• Journal Entries
• Communication skills
• Computer skills
• Organizational skills
• Banking
• Microsoft teams
• Windows
• Customer service
• QuickBooks
• Customer relationship management
• Order entry
• Payroll
• Front desk
• Accounts payable
• Accounts receivable
• Tax experience
• Cash handling
• Cash register
• Office management
• Store management
• JavaScript
• Banking
• Microsoft Office
• Communication skills
• Computer skills
• Zendesk
• Customer support
• B2B
• Appointment scheduling
• Project scheduling
• EMR systems
• Sales
• Conflict management
• Retail sales
• Relationship management
• HR sourcing
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• E-commerce Customer Service (8 years)
Certifications and Licenses
PTIN
January 2018 to January 2019
Tax Preparer License Number
Ptin
January 2024 to December 2024
Additional Information
I have experience in so many different areas from office to retail and everything in between what they have in common is working with people. I love working with people each day is different because you are working with customers from all walks of life. Now this is a good portion list of my skills and experience; office management, retail store management, department management, data entry, faxing, filing, ordering, scheduling, payroll, book keeping, dispatching, customer service, answering phones, cash handling, depositing, financial book keeping, handling inbound and outbound calls and emails, online order filling, shipment tracking, stocking,shipping and receiving, inventory clerk, Microsoft word excel office etc., collections, call centers, retentions, returns, customer interactions when issues arise,,check cashing into $100,000s, preparing tax returns for personal and small businesses for city, state and federal, handling and processing loans new and re-loans, applying insurance payments and also apply funds to bills for many types of companies for customers, setting up prepaid cards and accounts for clients also.
Uploading vision Rxs and vision insurance for customer's orders.
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