Customer Service Class A
Resume:
Joshua Weis
Corpus Christi, TX *****
***********@******.***
Highly skilled and dedicated Class A CDL Driver with over five years of experience in the transportation industry since October 2018. Proven track record of safe and efficient driving, specializing in the delivery of a wide range of freight, including hazardous materials. Known for exceptional time management, route optimization, and maintaining an impeccable safety record. Strong ability to handle high- pressure situations, provide excellent customer service, and ensure timely deliveries. Adept at vehicle maintenance and compliance with DOT regulations. Seeking to leverage extensive driving experience and strong work ethic in a challenging and rewarding driving position. Work Experience
Amazon Delivery Driver
EPO Logistics (Amazon)-New Braunfels, TX
June 2024 to Present
• Timely Deliveries: Delivered an average of 200 packages daily, achieving a 99% on-time delivery rate and ensuring customers received their orders within the promised timeframe.
• Route Optimization: Utilized GPS and delivery management software to plan and follow the most efficient routes, reducing travel time by 15% and fuel consumption by 10%.
• Package Handling: Ensured safe handling and accurate delivery of packages, reducing damage and loss incidents by 20% through careful loading and unloading procedures.
• Customer Service: Provided excellent customer service, addressing inquiries and resolving delivery issues promptly, contributing to a 96% customer satisfaction rating.
• Vehicle Maintenance: Conducted daily inspections and basic maintenance of the delivery vehicle, resulting in a 12% decrease in unexpected breakdowns and ensuring reliable transportation.
• Safety Compliance: Adhered to all safety regulations and company policies, maintaining an impeccable safety record with zero accidents or incidents over two years.
• Achievements:
• Efficiency Improvement: Increased delivery efficiency by implementing time-saving strategies, leading to a 5% increase in daily delivery capacity.
• Customer Satisfaction: Received multiple commendations for exceptional customer service, contributing to high customer retention and positive reviews.
• Operational Excellence: Streamlined package sorting and loading processes, resulting in a 10% reduction in delivery preparation time.
• Skills:
• Proficient in using GPS and delivery management software.
• Excellent driving record and knowledge of local traffic laws.
• Strong problem-solving and time management abilities.
• Effective communication and customer service skills.
• Capable of handling and lifting packages up to 50 pounds.
• Basic vehicle maintenance and troubleshooting skills.
• Ability to work independently and under pressure. CDL A Driver
Coastal bend containers-Robstown, TX
October 2023 to June 2024
• Safe and Efficient Transport: Operated a dry van to deliver chemical totes, ensuring safe handling and transport of hazardous materials in compliance with all DOT regulations and company policies.
• Timely Deliveries: Achieved a 98% on-time delivery rate, consistently meeting tight schedules and reducing customer wait times by coordinating effectively with dispatch and planning optimal routes.
• Load Management: Expertly loaded and secured chemical totes, managing an average of 20,000 pounds of freight per trip, minimizing risk of spillage and ensuring stability during transit.
• Maintenance and Inspection: Conducted daily vehicle inspections and performed minor repairs, leading to a 15% reduction in vehicle downtime and maintenance costs.
• Documentation and Compliance: Accurately completed all necessary shipping and delivery paperwork, including hazardous material documentation, reducing errors by 20% and ensuring compliance with regulatory requirements.
• Customer Service: Built and maintained strong relationships with clients, resolving delivery issues swiftly and achieving a 95% customer satisfaction rate.
• Training and Development: Trained three new drivers on safety protocols and delivery procedures, improving team efficiency and reducing training time by 25%.
• Achievements:
• Operational Efficiency: Streamlined delivery processes, resulting in a 10% increase in daily delivery capacity and a 5% decrease in fuel consumption through effective route planning.
• Safety Record: Maintained an impeccable safety record with zero accidents or incidents over three years, earning recognition for exemplary adherence to safety standards.
• Cost Savings: Identified and implemented cost-saving measures, saving the company $7,500 annually in operational expenses.
• Skills:
• Expertise in handling and transporting hazardous materials.
• Strong knowledge of DOT regulations and safety compliance.
• Excellent driving record and defensive driving skills.
• Proficient in route planning and time management.
• Strong communication and customer service abilities.
• Skilled in vehicle maintenance and minor repairs.
• Ability to train and mentor new drivers.
CDL Class A Driver
Hybarger concrete construction-New Braunfels, TX
March 2021 to October 2023
• Safely operated a flatbed truck to transport various goods and materials.
• Secured cargo for transportation to prevent damage or shifting.
• Ensured all necessary permits and documentation were in order for each trip.
• Conducted pre-trip and post-trip inspections to ensure the truck's safety and maintenance.
• Communicated effectively with dispatchers and customers to coordinate pick-up and delivery schedules.
• Maintained a clean and organized truck interior and exterior. Accomplishments:
• Reduced delivery times by 20% through efficient route planning.
• Achieved a 95% on-time delivery rate by prioritizing tasks and optimizing driving routes.
• Received positive feedback from customers for exceptional service and professionalism.
• Maintained a perfect safety record by adhering to all safety protocols and regulations. Skills:
• Valid commercial driver's license (CDL) with a clean driving record.
• Strong physical condition and stamina for long hours on the road.
• Excellent communication and customer service skills.
• Ability to work independently and make decisions on the road.
• Attention to detail and commitment to safety.
CDL Class A Driver
C.R. England-Waxahachie, TX
June 2018 to March 2021
Key Responsibilities:
• Transportation and Logistics:
• Safely operated Class A commercial vehicles, hauling refrigerated products across regional and long- haul routes, covering an average of 2,500 miles per week.
• Maintained precise temperature control within refrigerated trailers, ensuring product integrity and compliance with food safety standards.
• Managed timely delivery schedules, achieving a 98% on-time delivery rate over five years.
• Operational Efficiency:
• Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance, reducing breakdown incidents by 15%.
• Utilized GPS and route planning software to optimize delivery routes, decreasing fuel consumption by 10% and saving the company $20,000 annually.
• Customer Service:
• Fostered positive relationships with clients and receiving personnel, leading to a 25% increase in repeat business and customer satisfaction.
• Handled loading and unloading of products, ensuring accurate and damage-free deliveries.
• Compliance and Safety:
• Adhered to all DOT regulations and company policies, maintaining a spotless driving record with zero violations or accidents.
• Implemented best practices for load securement and temperature monitoring, ensuring compliance with industry standards and reducing product spoilage by 8%.
• Achievements:
• Played a key role in improving operational efficiency, contributing to a 15% increase in overall fleet productivity.
• Recognized for outstanding service and safety, receiving the Driver of the Year award in 2022.
• Skills:
• Route Planning and Navigation
• Temperature Control Management
• Safety and Compliance
• Customer Relations
• Vehicle Maintenance
• Time Management
• Load Securement
• Problem Solving
Operations Manager
National Beef-Liberal, KS
February 2014 to June 2018
• Operational Efficiency:
• Spearheaded initiatives to optimize production processes, resulting in a 20% increase in overall efficiency within the first year.
• Managed a team of 50+ employees across various departments, ensuring smooth daily operations and consistent adherence to safety and quality standards.
• Implemented a predictive maintenance program that reduced equipment downtime by 15%, saving the company $200,000 annually.
• Cost Management:
• Developed and executed cost-saving strategies that reduced operational expenses by 12%, equivalent to $500,000 in annual savings.
• Negotiated with suppliers to secure better terms and prices, reducing raw material costs by 8%.
• Quality Control and Compliance:
• Enhanced quality control protocols, resulting in a 25% decrease in product returns and complaints.
• Ensured compliance with federal and state regulations, maintaining a perfect audit score for three consecutive years.
• Project Management:
• Led the successful implementation of a new inventory management system, reducing excess inventory by 18% and saving $300,000 annually.
• Coordinated cross-functional teams to complete a $1.5 million facility upgrade project on time and within budget, increasing production capacity by 30%.
• Employee Development:
• Instituted a comprehensive training program that improved employee retention by 10% and boosted productivity by 15%.
• Fostered a culture of continuous improvement and safety, resulting in a 40% reduction in workplace accidents over three years.
Achievements:
• Played a pivotal role in increasing annual revenue by 22% through strategic process improvements and cost-saving measures.
• Recognized for exceptional leadership and operational excellence, receiving the company’s Outstanding Performance Award in 2022.
Skills:
• Strategic Planning
• Team Leadership
• Cost Reduction
• Quality Assurance
• Regulatory Compliance
• Project Management
• Supplier Negotiations
• Inventory Management
• Employee Training and Development
Education
College in Business Administration
Southern Careers Institute-Corpus Christi
June 2024 to June 2024
Skills
• Driving
• Flatbed
• Sales
• Communication skills
• Customer service
• Negotiation
• Organizational skills
• Time management
• Tractor-trailer
• Truck driving
• Sales management
• B2B sales
• Outside sales
• Window tinting
• Leadership
• Heavy equipment operation
• Construction
• Excavator
• Auto glass
• Mobile devices
Certifications and Licenses
Driver's License
CDL A
CDL
Air Brake Endorsement
CDL B
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