Customer Service Technical Support

Venus A. Logan

Flint, MI ***** 404-***-**** **********@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

●Multi-line phone talent

●Service standard compliance

●Recordkeeping strengths

●Professional telephone demeanor

●Technical Support

●Creative problem solving

●Administrative support

●Warehousing functions

●POS systems expert

●Complaint resolution

Work History

Leasing Agent

10/2023-01/2924

Qualified Staffing

●Meeting with prospective tenants, taking them on tours of the units they are interested in and highlighting the benefits of the units and property

●Preparing and executing lease documents according to property standards and regulations

●Conducting credit and background checks to qualify potential tenants

●Confirming information and references provided by potential tenants on the application

●Collecting application fees and security deposits from potential tenants and monthly rental payments from existing tenants

●Negotiating lease renewals, including communicating changes in prices or terms

●Coordinating any necessary property maintenance and resolving tenant complaints

●Informing residents of any changes to their rental agreement or upcoming events or issues associated with the property

●Creating marketing and promotional materials to advertise vacant units on the property

●Monitor the use of community facilities and common areas, including the office, pool, laundry, mail and fitness centers

●

Customer Service Representative, 03/2023-09/2023

Maximus Healthcare

●Knowledgeable of HIPPAA guidelines and policy

●Provided primary customer support to internal and external customers.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Responded to customer requests for products, services, and company information.

●Participated in team meetings and training sessions to stay informed about product updates and changes.

●Handled customer inquiries and suggestions courteously and professionally.

●Processed customer service orders promptly to increase customer satisfaction.

●Developed customer service policies and procedures to meet and exceed industry service standards.

●Clarified customer issues and determined root cause of problems to resolve product or service complaints.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●Utilized customer service software to manage interactions and track customer satisfaction.

PSE Clerk, 07/2021 - 08/2023

USPS

●Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

●Used automated mail processing equipment to sort and collate mail.

●Prepared reports to track mail volumes, fees and other related data.

●Sorted mail according to size, shape and destination.

●Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

●Planned routes and service updates to improve customer satisfaction.

●Added accurate data entry into computer system to complete transactions.

●Used computer systems to track packages and update client information.

Medical Assistant, 11/2022 - 03/2023

Dr. Saeed MD

●Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

●Clerical duties such as scheduling appointments, answering phones, filing paperwork, and handling other general office duties

●Performed basic clinical tasks such as taking vital signs, administering medications, and assisting with examinations or procedure's

●Assisted with routine checks and diagnostic testing by collecting and processing specimens.

●Called and faxed pharmacies to submit prescriptions and refills.

●Documented vital signs and health history for patients in clinic and hospital environments.

●Taught patients about medications, procedures, and care plan instructions.

●Sanitized, restocked, and organized exam rooms and medical equipment.

●Verified patient insurance coverage and collected required co-payments.

●Performed medical records management, including filing, organizing and scanning documents.

Food and Beverage Service Assistant, 05/2022 - 06/2022

VA Veterans Hospital

●Preparing food for each floor and room compiling trays with the diets that each patient has deliver the food chart it when is the appropriate time we go retrieve trays and chart every trade food for inventory

●Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

●Communicated closely with servers to fully understand special orders for customers.

●Prepared food items in compliance with recipes and portioning control guidelines.

●Maintained well-stocked stations with supplies and spices for maximum productivity.

●Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Image Specialist, 06/2021 - 08/2021

Image One

●Scanning wide format documents using wide format scanner for exceptional images for customers

●Collaborated with clients to create engaging photo albums.

●Offered image proofs to help clients choose best photos from shoot.

●Assisted clients with creative ideas for photography needs.

●Captured stunning images for variety of projects.

●Edited, toned, captioned, and uploaded photographs for publication.

●Photographed high-quality images for various print and digital projects.

PSE Distribution Clerk (Contract), 11/2020 - 12/2020

USPS

●Scanning Sorting and Computing Parcels for distribution

●Checked shipments against paperwork and signed documents.

●Completed daily cycle counts and assisted with monthly audits.

●Picked orders, scanned products and packed boxes.

●Processed and restocked returns.

●Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.

●Managed and maintained warehouse to comply with company policies and federal regulations.

Mail Handler, 11/2019 - 05/2020

USPS

●Sorting and organizing mail to designated zones to be delivered to residents

●Stamped sealed and sorted mail for delivery to other brances.

●Labeled, weighed and processed mail and packages for efficient distribution.

●Performed routine maintenance on equipment to prevent downtime.

●Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

●Developed strategies to speed up mail mail sorting and delivery processes.

●Weighed letters and packages and calculated costs based on classification, weight, and destination.

●Attached identification materials to packages and envelopes for delivery tracking and sorting.

Administrative Assistant, 07/2015 - 11/2019

Rose of Caring Agency

●Scheduling meetings and interviews, generating reports, manage inventory, performing bookkeeping task

●Sorted and distributed office mail and recorded incoming shipments for corporate records.

●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

●Scheduled office meetings and client appointments for staff teams.

●Liaised between clients and vendors and maintained effective lines of communication.

●Established administrative work procedures to track staff's daily tasks.

●Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

●Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

●Completed forms, reports, logs and records to quickly handle all documentation for human resources.

●Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Administrative Assistant, 06/2014 - 06/2015

Boys Haven of America

●Greet visitors and callers, route and resolve information requests

●Type correspondence, compile data for expense and statistical reports

●Schedule travel, appointments and meetings

●Coordinate space and office organization; maintaining paper and electronic files

●Our mission is to bring a brighter tomorrow for our youth of today.

Education

Real Estate Certificate

MLS Real Estate Institute

Business Administration, Leadership

Davenport University - Grand Rapids, MI

Medical Assistant Certificate of

Ross Medical Education Center

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