Customer Service Representative
Resume:
Ebony Brown
Specialize in Customer Service
Birmingham, AL 35234
************@*****.***
Willing to relocate to: Birmingham, AL
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Blue Cross Blue Shield of Alabama (CPlus) - Birmingham, AL July 2021 to Present
• Answer incoming calls from customers/subscribers about new and existing healthcare coverage
• Keep a central record of the subscriber’s health and health care that is complete and accurate.
• Potentially enroll new subscribers into new health plan
• Open, file, and close claims due to unpaid medical bills
• Schedule future payments to be made towards bill
• Call customers about existing claims and give updates
• Help find the best medical coverage for recipients
• Follow up with customers on existing claims
• Locate the nearest heath care providers and pharmacy for subscribers in their area Customer Care Service Representative
Ashley Furniture HomeStore - Bessemer, AL
January 2019 to May 2021
• Answer incoming calls from customers about merchandise
• Open, file, and close claims due to damaged or missing items
• Schedule furniture for pick up and delivery
• Call customers about existing claims and give updates
• Order missing or damaged parts for items
• Put in requests for even exchanges, in store credit, and also technicians
• Order parts for damaged furniture
• Follow up with customers on existing claims
• Schedule furniture technicians for customers
Amazon Delivery Driver
Anchor Leg Logistics - Birmingham, AL
December 2018 to January 2019
• Delivering a wide variety of items.
• Following delivery driving routes and time schedules.
• Loading, unloading, preparing, inspecting and operating the delivery vehicle. Sortation Associate
Amazon Fulfillment Center - Birmingham, AL
November 2018 to December 2018
Processing, packaging and shipping orders accurately. Organizing stocks and maintaining inventory.
Inspecting products for defects and damages.
Gas Leak Survey Technician
Southern Cross Corporation - Birmingham, AL
August 2018 to November 2018
Detect and evaluate gas leaks
Survey gas meters for businesses and residents
Ensure that the gas meter is safe
Check the main gas line for leaks
Walk all unsurfaced and surfaced areas for leaks
Report and write up gas leaks
Light paperwork
Gas Leak Survey Technician
Heath Consultants Incorporated - Birmingham, AL
March 2017 to July 2018
Detect and evaluate gas leaks
Survey gas meters for businesses and residents
Ensure that the gas meter is safe
Check the main gas line for leaks
Walk all unsurfaced and surfaced areas for leaks
Report and write up gas leaks
Light paperwork
Security Officer at Grandview Hospital
DSI Security Services - Birmingham, AL
October 2015 to March 2017
Responsibilities
Hospital walk through
Unlock/lock doors
Escort people when needed
Give directions
Greet people with a smile
Valuable pick-ups/returns when needed
Skills Used
Customer service skills
Reading/writing skills
Observation Skills
Security Officer at The BJCC
Allied Barton Security Services - Birmingham, AL
April 2015 to August 2015
Responsibilities
Make rounds
Lock/unlock doors
Assist with directions
Greet Tenants/people with a smile
Monitor cameras and lobby area
Make sure environment is safe and secure
Skills Used
Customer service
Observation skills
Writing skills
Security Officer at The BJCC
DSI Security Services - Birmingham, AL
August 2014 to March 2015
Responsibilities
Assist with directions
Make rounds
Greet people with a smile
Monitor building and tenants
Make sure environment is safe and secure
Skills Used
Customer service skills
Observation skills
Writing skills
Education
High school diploma or GED
Skills
• Customer Service
• Customer Care
• Call Center
• Customer Care
• Customer Service
• CSR
• Customer Support
• Cold Calling
• Delivery Driver Experience
• Freight Experience
• Load & Unload
• Packaging
• Security
• Writing Skills
• Warehouse Experience
• Pallet Jack
• Logistics
• Microsoft Word
• Typing
• Live chat
• Order Picking
• Materials Handling
• Salesforce
• Shipping & Receiving
• Inventory Control
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Clerical experience
• Communication skills
• Time management
• Upselling
• Banking
• English
• Windows
• Pricing
• Computer skills
• Cash register
• Pricing
• Front desk
• Salesforce
• Windows
• Medical terminology
• Upselling
• Sales
• Typing
• Customer service
• Cold calling
• Driving
• Load & unload
• Anatomy knowledge
• Security
• Assembly
• Clerical experience
• Freight
• Unity
• Live chat
• Cash handling
• Warehouse experience
• Delivery driver experience
• Training & development
• Hospital experience
• Communication skills
• Phone etiquette
• Medicare
• Microsoft Office
• Organizational skills
• Computer skills
• Mac OS
• Microsoft Access
• Medical office experience
• Leadership
• Caregiving
• Conflict management
• Call center
• Medical billing
• Time management
• English
Certifications and Licenses
Driver's License
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