Customer Service Data Entry

Ebone S. Robinson

Atlanta, GA *****

Phone: 404-***-****

Email: ****************@*****.***

OBJECTIVE

To obtain a Customer Service Position that will provide me the opportunity to gain new skills and use the skills already obtained through previous work experience. KEY SKILLS

• 10+ Years of Customer Service

• Data Entry

• Sales

• Teambuilding & Training

• Scheduling

• Complaint Handling & Issue Resolution

• Inventory Management

PROFESSIONAL EXPERIENCE

MooveGuru Atlanta, GA 1/2023-Present

Call Center Representative

• Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience, resulting in a 95% customer satisfaction rating.

• Manage a high volume of inbound calls, averaging 100 calls per day, while maintaining a first-call resolution rate of 90%.

• Utilize CRM software to track customer interactions, update account information, and escalate complex issues to appropriate departments for resolution.

• Identify opportunities for process improvement and efficiency gains, leading to a 20% reduction in average call handling time.

• Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and performance metric.

Grady Memorial Hospital Atlanta, GA 9/2020-1/2023

Patient Account Specialist

• Researched records and payer information.

• Explained payment policies for healthcare services.

• Identified payment sources and insurance policies. G4S Secure Solutions Atlanta, GA 1/2017-2/2019

Unarmed Security Officer

• Signed contractors in and out.

• Monitored security gate and kept track of daily log.

• Inspected premises to determine if any activities were taking place. Wal-Mart Dunwoody, GA 5/2014-1/2017

Associate/Cashier/Stocker

• Helped customers with complaints and questions about products and services. • Trained new employees on proper customer service techniques. • Assisted with inventory management and monitored inventory levels. EDUCATION

Carver Health Science and Research, Atlanta, GA

High School Diploma, 2012

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