Customer Service Representative

Cherill Baker

Littleton, CO. Telephone# 720-***-****. E-mail is **********@*****.***

Objective - To use my skills and experience to benefit my employer and advance with them. Education - Associates Degree in Liberal Arts. Attended Biosystems to become a respiratory therapist. The school was closed down by the federal government, while I was in clinicals. Skills/Qualifiers

Cashier, Sales, Food Demonstrator, Customer Service, Quark Xpress, Microsoft Word, Filemaker Pro, Typing, 10 key, Proofreader, Editing, Layout and design and Debt collector.

**Employment**

Care Giver- 2016- 2023 for family members

Customer Service Representative - 04/2005-06/2016 at Specialized Loan Servicing

(Computer Share), Highlands Ranch, CO.

Outbound calls to customers to complete a welcome call. The welcome call consisted of advising the customer we were servicing their loan, verifying account information, advising of payment options and collecting a payment if one was due. Outbound collection calls to customers when their payment was past due. Took inbound calls from customers. Completed a welcome call if one was due. Took payments, ordered payoff statements if requested, answered questions on shortages in escrow accounts. Answered questions on fixed interest rate loans, adjustable interest rate loans, option arm loans and home equity lines of credit loans.

If a customer was struggling to make their payments, sent out paperwork to the customer to apply for a loan modification.

Customer Service – 01/2000-08/2002 at QWEST Dex, Englewood, CO Ordered telephone directories for both residential and business customers. Updated and cancelled standing orders for telephone directories per the customer’s request. Took payments from customers. Made outbound to customers to try and collect payments for the telephone directories.

Composer – 07/1992-01/2000 at QWEST Dex, 3190 S Vaughn Way, Aurora, CO Layout, format and participate in the creation of the Emergency page, Community Service Number pages, Phone Service pages, Government Table of Contents page and flag pages into 300 telephone directories in a 14 state region.

Layout and incorporate the federal government (GSA) pages, Audio text (City Line/County Line pages) and Voter pages into 300 telephone directories, in a 14 state region. Communicated through written and verbal correspondence with external and internal customers, such as, QWEST Communications, independent telephone company coordinators, assistant market managers, market managers and designers in the Creative Publishing department and Federal Technologies Services to produce the Emergency pages, Phone Service pages, Community Service Number pages, Federal/GSA Dream pages and Audio Text pages and City/County Line pages. Imported, maintained and sized logos.

Created and processed postscript files of documents to send to the printer. Proofreader – 06/1988 - 07/1992 at U S WEST Direct, 3190 S Vaughn Way, Aurora, CO Quality checked the Emergency page, Phone Service pages and Community Service Number pages for the Customer Guide department.

Developed a schedule to show when the Emergency page and Phone Service pages in the Customer Guide Department were due to the printer. Filing

Generated Customer Guide page count reports for the managers. Quality checked Yellow page ads in my spare time.

Clerk - 04/1987-09/1987 at U S WEST Direct, Aurora, CO Prepped the Phone Service pages for typeset.

Developed a schedule to show when the Emergency page and Phone Service pages in the Customer Guide Department were due to the printer. Answered the phone for the Customer Guide department. Processed all the incoming and outgoing mail for the Customer Guide department. Other jobs – Processing Clerk 11 & Policy typist – Occidental Fire and Casualty Insurance Company, Greenwood Village, CO, Manager of Hickory Farms Store, Littleton, CO, Redemption Control Clerk for Financial Programs, Greenwood Village, CO, Clerk for Allstate Insurance Company, Englewood, CO, and Waitress for Sambos, Littleton, CO.